Senior Manager, Clinician Operations

Job Description: Analyzes workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements at the regional levelMonitors and leads strategy on operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operationsManages direct reports to identify and solution for opportunities for process improvement within the operations support functions through workflow analysesAddresses escalated customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actionsEstablishes and enforces compliance guidelines and quality control processes including implementing quality assurance programsDrives initiatives, implements process improvement initiatives, and measures the impact of changes to improve operational compliance across cross-functional stakeholdersFacilitates effective communication across regional operations support teams and with other stakeholdersFosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfactionAccountable for ongoing training and skill development to ensure all team members are fully versed and compliant within their respective rolesOther duties as assignedRequirements: 7-10 years work experience, to include minimum 2 years of management experienceAdept at execution and delivery (planning, delivering, and supporting) skillsAdept at business intelligenceAdept at problem solving and decision making skillsAdept at collaboration and teamworkAdept at growth mindset (agility and developing yourself and others) skillsExcellent organization skillsPrior healthcare experienceBenefits: medical, dental, and vision coveragepaid time offretirement savings optionswellness programscomprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families