Network - Business Analyst 5 _ Lansing, MI 48933/ Hybrid

Job Title: - Network - Business Analyst 5/ Location: Lansing, MI 48933/ Hybrid Duration: 12+ months of contract with strong possibility of extensionInterview: - Interviews: 1st round interviews will be held via MS Teams. There is potential a 2nd round interview could be held in-person, so please make sure your candidate is available to come onsite for an interview if requested.DescriptionPosition Title: Business Analyst 5Short Description: Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.Complete DescriptionFacilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.Ability to obtain and report business and technical requirementsFacilitate review sessions to discuss projectsExcellent customer and communication service skillsWork with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and VideoconferencingDisseminate information effectively to all technical teams, customers, and technical managersUnderstand a large (enterprise) and complex network environmentSkills, Experience And EducationBachelor’s Degree, RequiredOrganization and Prioritization skills are MandatoryCommunication and Interpersonal skills are MandatoryPrevious experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are RequiredMinimum 1-3 years’ experience with Clarity is PreferredMinimum 3-5 years’ experience with Microsoft Project and Excel is RequiredMinimum 2-3 years’ experience with DevOPs is PreferredMinimum 3-5 years’ experience with Remedy/Helix is RequiredMinimum 3-5 years working within a Telecommunications environment is RequiredMinimum 3-5 years’ experience in a large Enterprise setting is RequiredMinimum 3-5 years’ work experience with multiple network platforms is RequiredMinimum 3-5 years working with multiple network lines of service is RequiredMinimum 5+ years dealing with customers is Required