Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative - First Call Resolution.Key ResponsibilitiesProvide exceptional customer service through timely and accurate responses to inquiriesQuickly assess customer needs and provide first-call resolution by coordinating with internal teamsMeet or exceed performance metrics while contributing to a positive team environmentRequired QualificationsAt least 2 years of customer service experienceHigh school diploma or equivalentAbility to complete virtual training and maintain a reliable home office setupExhibit integrity, accountability, and a collaborative team mindsetProficient with computer applications, including MS Office