Administrative Assistant

Administrative AssistantPuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities. Perform basic accounting duties relating to accounts receivable, accounts payable, payroll, and banking. Perform general office duties, such as drafting correspondence, filing, and creating reports. All administrative work is processed and documented accurately and timely. Customers, Centers of Influence, Production Team, Marketing Reps/Estimators, and the Office Manager/Owner are communicated to in a timely and accurate manner. Customer satisfaction is maintained at a high level. Processing of accounts payable and receivables are current. All files and reports are maintained and provided as required. All administrative tasks are completed assigned. A PuroClean administrative assistant takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.Responsibilities:Address and manage customer needs and concerns, notify management and ownership as neededAnswering calls, providing customer service and documenting messagesPreparing and maintaining job documentation to brand standardsManagement of compliance documentation, business resume and national account programsMaintaining inventory of office supplies, cleaning products and all office related materialsIT support, facilitating weekly computer backups, software upgrades and organizationSupporting marketing efforts and continuing to grow personally and professionally in the businessQualifications:Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalismAptitude with handling customers, showing patience, empathy, and clarity of 'message'Skilled with organization, record keeping and close attention to detailRespect for safety and brand identity guidelines. Ability to present yourself professionallyQuickBooks knowledge a plusTalent in identifying and maximizing opportunities to build relationships with teammates, clients, and customers to create win-win situations and support the business.Benefits:Paid time offReferral programTuition reimbursementFlexible scheduleCompensation: $45,000.00 - $50,000.00 per year