Customer Care Specialist – Remote (USA)

OpenText is a global leader in information management, helping organizations unlock the full value of their data and digital assets. With a focus on AI-driven innovation and human-centered solutions, OpenText empowers businesses to transform how they manage, secure, and leverage information. The company fosters a collaborative culture built on creativity, integrity, and continuous learning.Role Summary OpenText is seeking a Customer Care Specialist to join its Sales Operations team. This role is central to delivering a seamless customer experience by managing inbound and outbound communications, resolving issues, and supporting both internal sales teams and external clients. It offers a fast-paced environment where attention to detail, multitasking, and professionalism are essential.Key Responsibilities Handle inbound and outbound calls, instant messages, and support ticketsCollaborate across departments to resolve customer inquiries and issuesEnsure timely and effective responses to client needsBuild and maintain long-term customer relationshipsDevelop a working knowledge of OpenText's product suite and related technologiesDocument customer interactions thoroughly and follow up as neededRequired Qualifications College degree and/or technical certification, or equivalent experiencePrevious experience in customer support, sales operations, or end-user support preferredProficiency in Microsoft Office 365Strong verbal, written, and interpersonal communication skillsAttention to detail and ability to manage multiple tasksFamiliarity with security and compliance solutions is a plusDemonstrated passion for technology and a willingness to learnAbility to work collaboratively in a respectful and supportive team environmentJoin Our Official Channels for more Jobs & Scholarship No comment's at the moment!, Be the first to post a comment.#J-18808-Ljbffr