In-House Sales Manager

The OpportunityWe are seeking an experienced, relationship-driven In-House Sales Manager to oversee incoming business from established house accounts while also driving new client development. This individual will play a critical role in maintaining strong client relationships, identifying growth opportunities, and ensuring an exceptional customer experience from inquiry through delivery. The ideal candidate understands the pace and complexity of custom apparel, screen printing, embroidery, promotional products, and merchandising -- and brings both a consultative sales approach and a strong operational mindset.The RoleThe In-House Sales Manager will be responsible for managing inbound sales activity across existing house accounts while also identifying, developing, and converting new business opportunities. This individual will act as a trusted point of contact for clients, ensuring a seamless experience across quoting, production coordination, follow-up, and account growth.Job ResponsibilitiesManage all inbound sales inquiries and ongoing business from established house accountsBuild and maintain strong client relationships through exceptional customer service, communication, and ongoing account supportIdentify opportunities to upsell, cross-sell, and expand existing account partnershipsProspect and develop new business opportunities across apparel, promotional products, embroidery, screen printing, and merchandising servicesDevelop and implement strategic sales plans designed to drive revenue growth, improve product assortment, and increase customer satisfactionLead sales activities across all major accounts and new business opportunities, acting as the primary liaison for buying teams and key decision makersPrepare quotes, proposals, pricing recommendations, and sales presentationsConsult with accounts and clients on design direction, product concepts, branding, merchandise development, and overall creative strategyPartner with clients and internal teams to build and launch e-commerce stores for accounts, including product assortment, branding, and promotional strategyMonitor sales performance, customer activity, and market trends, providing regular reporting and analysis to senior leadershipPartner closely with internal production, warehouse, leadership, and e-commerce teams to ensure timely delivery and create scalable, brand-aligned sales materialsService existing accounts with a high level of responsiveness, professionalism, and attention to detailMaintain accurate records of customer interactions, quotes, orders, and follow-up activityRepresent the company with professionalism, urgency, and a solutions-oriented mindsetManage showroom sales activity and represent the brand at regional trade shows throughout the yearAttend client meetings, networking events, and industry-related functions as neededJob RequirementsBachelor’s Degree preferred 3–7+ years of sales or account management experience within custom apparel, promotional products, screen printing, embroidery, uniforms, branded merchandise, or a related industryProven ability to manage existing client relationships while developing new businessStrong understanding of custom apparel production timelines, pricing, and order flowExperience preparing quotes, managing customer expectations, and closing businessGraphic design background or familiarity with Adobe Creative Suite preferredAbility to review artwork, logos, mockups, and branded merchandise concepts with clientsFamiliarity with Shopify, Chipply, Printavo, ShipStation, Monday.com, CRM systems, and Microsoft Office SuiteStrong communication, presentation, and follow-up skillsHighly organized with strong attention to detailAbility to manage multiple priorities in a fast-paced environmentSelf-motivated, relationship-driven, and commercially minded Must be available to work on-site at the company HQ in Clifton, NJCompensation$65,000 – $85,000 annually, commensurate with experience, plus commission and performance incentives.