Department Manager

Department ManagerPOP MART, founded in 2010 (SEHK: 9992), is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world. With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.We are seeking an experienced Department Manager for our SOHO store to oversee daily operations within a flagship POP MART location. This role is responsible for elevating customer experience, driving department-level sales performance, and ensuring smooth operational and merchandising execution. The Department Manager will oversee a team of Brand Associates, supporting training, development, and overall productivity while acting as a key leader on the sales floor.This role requires exceptional attention to detail, strong operational acumen, and the ability to guide and motivate a team in a high-volume, high-visibility environment. The position reports to and receives functional guidance from the General Manager.Team Leadership & Customer ExperienceLead, coach, and develop Brand Associates to achieve sales, service, and operational performance standardsProvide input into hiring, onboarding, performance feedback, and corrective action in partnership with the General ManagerSet clear expectations, provide coaching, and drive a positive and inclusive team cultureAct as Manager on Duty when needed, ensuring strong customer engagement and operational excellenceMaintain a welcoming, safe, and engaging store environment for customers and employeesChampion company brand image, values, and culture in both team behavior and store presentationSales Performance & Store OperationsDrive departmental sales results through product knowledge, customer engagement, and team performanceAchieve key sales metrics including conversion, UPT, ATV, and department-specific sales targetsSupport Learning & Development initiatives and deepen IP discovery knowledge to strengthen product storytelling, team education, and customer engagement.Identify opportunities for operational improvement and share insights with the General ManagerSupport POP MART marketing events including in-store activations, new drops, pop-ups, conventions, and NSO executionVisual Merchandising OR Inventory Management (based on flagship assignment)Visual Merchandising FocusExecute visual and marketing directives and attend weekly planning callsInstall marketing materials, decals, props, and new merchandising planogramsRemerchandise floor areas based on sell-through and product performancePartner closely with Operations to coordinate visual merchandising execution with product flow, inventory availability, and store readiness.Ensure all visual standards align with brand guidelines, product storytelling, and flagship expectationsInventory Management FocusOversee back-of-house organization, inventory accuracy, and product flowManage receiving, transfers, cycle counts, and quarterly auditsPartner with the Visual Merchandising team to ensure product flow, replenishment, and stock availability support visual execution and floor standards.Partner with inventory leadership to maintain accurate BOH and warehouse stock levelsEnsure stockroom operates efficiently within flagship standardsCross-Functional SupportPartner with General Manager on all operational processes and communication flowSupport RoboShop business tasks in coordination with designated store personnelEnsure alignment with company policy, safety procedures, and operational SOPsWork flexible hours including nights, weekends, and holidays to meet flagship business needsQualificationsStrong retail industry knowledge, customer experience skills, and operational leadershipConfident engaging customers and leading a team in a fast-paced environmentMinimum 3+ years of retail leadership experience required (flagship or high-volume preferred)Strong ethics, integrity, and professionalismAbility to work with minimal supervision in a dynamic, evolving businessExperience using data and metrics to inform decisions and drive solutionsAbility to quickly adapt to new directives, standardization, and operational changesHigh School Diploma required; must be 18+Physical RequirementsAbility to regularly lift, carry, and move up to 50 lbsAbility to stand or walk 68 hours per shiftAbility to kneel, bend, reach, and safely climb ladders or step stoolsAbility to perform repetitive tasks such as unpacking boxes or stocking shelvesAbility to work in stockrooms and receiving areas, which may vary in temperatureManual dexterity required for standard stockroom tools (e.g., box cutters)BenefitsMarket-competitive compensation package including 401k, health insurance, PTO, and paid sick leaveOngoing learning opportunities and on-the-job trainingCareer development through cross-functional projects, short-term assignments, and growth pathwaysA dynamic retail environment where curiosity, creativity, and customer passion lead to successPOP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other status protected by applicable federal, state, or local law.