Collections Specialist- Remote

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.The RoleThe Collections Specialist is responsible for the effective and timely collection of outstanding customer balances through professional written and oral communication. The position will require an individual to manage a large portfolio of assigned accounts and will be expected to meet specific monthly targets in response to company goals. This position will report to the Credit and Collections Supervisor.What You’ll DoOutline the job’s day to day responsibilities, the level of complexity, and the actions the job holder must complete to succeed at the job.Monitor accounts to identify overdue payments and prioritization of daily collection activities as directed by SupervisorAbility to research various sources to identify proper customer contact in securing payment information and reviewing historical dataContact customers to collect outstanding payments while adhering to company valuesDocument collections efforts with clear and concise notes in the company ERP systemReport on collection activityEscalate collectability issues/roadblocks related to delinquent accounts to SupervisorAbility to communicate and work cross-functionally with team members inside and outside the Order to Cash functionWhat You’ll BringHigh school diploma or equivalentMinimum 2 years of business-to-business collections experienceProficient with emailCustomer service mindsetStrong written and oral communication skillsStrong organization skills and ability to multi-task in a fast-paced environmentFamiliarity with laws related to debt collectionKnowledge of billing procedures and collection techniquesNice To HaveAssociate degree or related college courses helpfulSalesforce.com, NetSuite and/or large CRM/ERP experience a mustYaypay a plusBetter TogetherDiversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.About UsBeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.Learn more at www.beyondtrust.com.