B2B Collections Specialist (Remote)

Job Description The Collections Specialist manages accounts receivable for assigned locations and subsidiaries, focusing on past‐due accounts that require a higher level of collection effort. The role involves proactive outreach to customers by phone and email, resolving financial discrepancies, maintaining accurate account documentation, collaborating closely with leadership to escalation, recommending accounts for third‐party collections or write‐offs, and ensuring compliance with applicable collection laws—all while working in a fully remote, fast‐paced environment. Responsibilities Manage the accounts receivable aging report for assigned locations and subsidiaries, ensuring timely follow‐up on past‐due accounts. Handle escalated accounts and invoices from branches that require a higher level of collection expertise. Conduct direct collection efforts through phone calls and emails with customers, consistently performing 30–35 collection calls per day. Prepare formal collection letters and coordinate with attorneys as needed to support collection activities. Recommend accounts for third‐party collection and/or write‐off based on established guidelines and collection outcomes. Communicate regularly with the Collections Manager regarding the status of past‐due accounts and situations where additional leverage or support is needed. Monitor, research, and resolve financial discrepancies on customer accounts to ensure accurate balances. Maintain detailed and accurate notes on customer accounts to document collection efforts, agreements, and outcomes. Work returned statements to collect outstanding debt, obtain updated contact information, and re‐establish communication with customers. Update ERP systems with current customer information, payment arrangements, and account status changes. Ensure the security and privacy of customer information and files in accordance with company policies and applicable regulations. Apply a basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, in all collection activities. Utilize Microsoft Excel and other Microsoft Office applications to track and analyze account information and collection performance. Use basic statistical and data analysis concepts to interpret aging reports and identify collection trends or issues. Collaborate with team members while also working independently to meet individual and departmental collection targets. Perform other related duties as assigned to support the overall accounts receivable and collections function. Essential Skills At least two years of experience in collection and credit work. Proven ability to perform 30–35 collection calls per day. Strong background in collections, including managing aging reports and collection calls. Excellent verbal and written communication skills for interacting with customers and internal stakeholders. Proficiency in Microsoft Office Suite, including Microsoft Excel. Experience working with ERP systems to manage customer accounts and update information. Proficient typing skills sufficient to keep pace with documentation and system updates. Ability to work effectively both independently and as part of a team in a fast‐paced environment. Basic understanding of statistics and data analysis as it relates to accounts receivable and collections. High school diploma or equivalent. Additional Skills & Qualifications Associate or bachelor's degree preferred, but not required. Customer service experience, particularly in a collections or accounts receivable environment. Experience monitoring and resolving financial discrepancies on customer accounts. Experience preparing collection letters and coordinating with attorneys or third‐party collection agencies. Comfort working with call volume expectations and performance metrics. Ability to maintain accurate and detailed account notes and documentation. Strong organizational skills and attention to detail when handling multiple accounts and tasks. Work Environment This is a fully remote position that allows you to work from home while supporting a distributed team. The standard schedule starts between 8:00 a.m. and 9:00 a.m., with an eight‐hour workday and an unpaid lunch break. You will work in a fast‐paced environment that requires frequent phone and email communication with customers, consistent call volume, and timely updates to ERP and Microsoft Office tools. The role emphasizes secure handling of customer information and adherence to established policies and applicable collection laws. Job Type & Location Contract to Hire position based out of New Orleans, LA. Pay And Benefits The pay range for this position is $20.00 – $30.00 /hr. Benefits Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‐tax and Roth post‐tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‐term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 17, 2026. Equal Opportunity Employment The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Reasonable Accommodation If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options. #J-18808-Ljbffr