IT Support Specialist
Occupations:
Computer User Support SpecialistsNetwork and Computer Systems AdministratorsComputer Network Support SpecialistsComputer Occupations, All OtherComputer and Information Systems ManagersIndustries:
Business Support ServicesVocational Rehabilitation ServicesResidential Intellectual and Developmental Disability, Mental Health, and Substance Abuse FacilitiesEducational Support ServicesFacilities Support ServicesIT Support SpecialistJob Ref: 34194Category: Information TechnologyLocation: 133 Old Road to Nine Acre Corner, Concord, MA 01742Department: I.S. TECHNOLOGYSchedule: Full TimeShift: Day shiftHours: 9:30am - 6:00pmPay Range: $20.00 - $22.00 per hourIT Support SpecialistJob SummaryReporting to the ServiceDesk Manager, the IT Support Specialist has primary responsibility for support of the end user desktop computing environment at Emerson Hospital. This includes hardware, local applications, operating systems, and other IT owned devices used by hospital staff.Job FunctionsReceives, logs, triages, repairs and routes support calls.Provides end user support and technical issue resolutionTroubleshoots/repairs personal computer based system access software and security software.Troubleshoots/repairs terminals, printers, personal computers, and basic network devices.Isolates cable problems at the desktop.Customizes personal computer configurations to enhance performance.Administration of Intranet, ticketing and other Service Desk support systemsSetup and configuration of laptops and PCsPerform creation of new accountsMaintains and supports patient rights to care, privacy, and respect.Assists with project executionParticipates in the on call program and carries a pager.Other duties as assigned.SkillsAbove average communication skills (written and oral).Ability to troubleshoot and resolve or escalate computer problems.Highly motivated and able to take initiative.Ability to interact positively with medical staff under difficult conditions.Knowledge of Microsoft operating systems and PC hardware.Education and ExperienceAssociates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information Systems or related specialty, and/or equivalent experience/training.Minimum of one (1) year of experience providing end user desktop support.To apply, please visit: https://jobs.emersonhospital.org/job/it-support-specialist-information-technology-cat-emerson-hospital-16976/Copyright 2025 Jobelephant.com Inc. All rights reserved.Posted by the FREE value-added recruitment advertising agencyjeid-30d9ce6c6f3e7244b47c9ea29b9b7247