Customer Experience Specialist / Front Desk

Job Description Customer Experience Specialist / Front Desk (Greensboro NC)This is an amazing opportunity to join an extremely team-oriented company in the automotive industry. This position will be in our Greensboro shop located at 307 A Edwardia Dr Greensboro, NC. The position is MON - FRI 8-5 pm with no Weekends!Are you looking for a position that rewards you for your hard work? Do you like performance incentive bonuses every month? Looking for a career and not just another job? If so, RGX is the place for you!Excitement Points!FULL TIMEPTO / BENEFITS / PAID HOLIDAYSNo WeekendsEmployee Ownership after 3yearsHuge Bonus Opportunities (Monthly from $50-500)RGX in Greensboro, NC is looking for an energetic, outgoing and enthusiastic professional with strong work ethic to be part of our dynamic growing company! Must enjoy working with customers and have excellent communication skills. Our compensation is competitive and is based on your skills and experience. Hourly pay + fantastic bonus opportunities! Essentially, we pay based on how dedicated you are to your position.Job Summary:-Initiates and builds relationships with customers by providing information about our services -Promotes services and secures sales via phone, email, and other channels-Receives a high volume of inbound phone calls for estimates and appointments-Builds customer rapport by explaining estimates & step-by-step process of rim repair-Uses dispatch system to retrieve and distribute customer information to technicians-Schedules service appointments and deliver a great customer experience-Identifies upsell opportunities with new and existing customers-Must be able to work in a high-paced environment, stay organized and multitask-Contributes to team effort by accomplishing related results as needed-Phone sales / customer service experience preferred, but not required COVID-19 considerations:Yes - All COVID precautions are in placeCompany DescriptionAbout RGX Rim RepairRGX Rim Repair is one of the fastest-growing providers of mobile and in-shop alloy wheel repair services in the country. With a footprint that spans across multiple states and a reputation for unmatched customer service, RGX specializes in cosmetic rim repair, straightening, and refinishing for dealerships, body shops, and retail customers.At RGX, we take pride in:A team-first culture rooted in accountability, drive, and respectCreating career paths—not just jobs—for motivated professionalsRewarding performance through transparent bonuses and incentivesInvesting in our people with hands-on training and growth opportunitiesOur mission is to provide fast, consistent, and high-quality repairs that keep our partners rolling—and to build a company where great people want to work and grow.At RGX, we take pride in:A team-first culture rooted in accountability, drive, and respectCreating career paths—not just jobs—for motivated professionalsRewarding performance through transparent bonuses and incentivesInvesting in our people with hands-on training and growth opportunitiesOur mission is to provide fast, consistent, and high-quality repairs that keep our partners rolling—and to build a company where great people want to work and grow.Company DescriptionAbout RGX Rim Repair\r\nRGX Rim Repair is one of the fastest-growing providers of mobile and in-shop alloy wheel repair services in the country. With a footprint that spans across multiple states and a reputation for unmatched customer service, RGX specializes in cosmetic rim repair, straightening, and refinishing for dealerships, body shops, and retail customers.\r\n\r\nAt RGX, we take pride in:\r\n\r\nA team-first culture rooted in accountability, drive, and respect\r\n\r\nCreating career paths—not just jobs—for motivated professionals\r\n\r\nRewarding performance through transparent bonuses and incentives\r\n\r\nInvesting in our people with hands-on training and growth opportunities\r\n\r\nOur mission is to provide fast, consistent, and high-quality repairs that keep our partners rolling—and to build a company where great people want to work and grow.\r\nAt RGX, we take pride in:\r\n\r\nA team-first culture rooted in accountability, drive, and respect\r\n\r\nCreating career paths—not just jobs—for motivated professionals\r\n\r\nRewarding performance through transparent bonuses and incentives\r\n\r\nInvesting in our people with hands-on training and growth opportunities\r\n\r\nOur mission is to provide fast, consistent, and high-quality repairs that keep our partners rolling—and to build a company where great people want to work and grow.