Consumer Advocate

Job Overview We are seeking a dynamic and dedicated Consumer Advocate to champion the needs and concerns of our patients. In this vital role, you will serve as the voice of our patients ensuring their experiences are positive, their issues are resolved promptly, and their feedback helps shape our services. Your energetic approach and exceptional communication skills will help foster trust and loyalty, making a real difference in our patients’ lives. This position offers an exciting opportunity to work in a fast-paced environment where your advocacy skills can shine and contribute to continuous improvement. Duties · Act as a dedicated advocate for patients, ensuring their concerns and needs are heard and addressed promptly. Communication: Serve as the primary point of contact for patients, caregivers, and healthcare providers, providing clear and compassionate communication. Uphold professional phone etiquette and communication skills in all interactions to foster positive relationships. Education and Support: Provide comprehensive education and support to patients regarding their medications, treatment plans, and disease management. Problem Resolution: Proactively identify and address any issues or barriers that may arise during the patient's treatment journey, working collaboratively with internal teams and external partners to find solutions. Insurance Navigation: Assist patients with understanding their insurance coverage, benefits, and reimbursement options, advocating for appropriate coverage and access to medications. Documentation: Maintain accurate and thorough records of patient interactions, ensuring compliance with regulatory guidelines and company policies. Quality Assurance: Participate in quality assurance initiatives to continually improve the patient experience and service delivery. Compliance: Maintain compliance with all company policies and procedures and ensures services are provided in a manner consistent with established standards of practice, federal and state regulations, and accreditation standards. Continuous Learning: Stay informed about industry trends, regulations, and best practices related to patient advocacy and specialty pharmacy services. Complete required reporting and accounting of time. All other duties as assigned. Requirements Proven experience in customer support, client services, or call center roles with a focus on advocacy or resolution. Strong communication skills in English; bilingual abilities are highly desirable to support diverse customers. Demonstrated proficiency in Microsoft Office applications and general computer skills. Excellent data entry accuracy and typing speed for efficient record-keeping. Experience with outbound calling, analysis skills. Knowledge of customer service best practices to enhance client engagement. Ability to manage multiple tasks simultaneously while maintaining professionalism and attention to detail. Join us as a Consumer Advocate and become a vital part of a team committed to empowering consumers through exceptional service! Job Type: Part-time Pay: $18.00 - $23.00 per hour Expected hours: 29 per week Benefits: 401(k) matching Flexible schedule On-the-job training Referral program Work from home Work Location: Remote