Bilingual Intake Coordinator

Job Description: Serve as the primary contact of families calling to inquire about ABA therapy or diagnostic services.Demonstrate empathy, professionalism, and a solutions-focused approach in every interaction.Clearly explain the intake process, service offerings, documentation requirements, and expected timelines.Conduct outbound follow-up to families regarding missing documents, status updates, and next steps.Perform initial intake screening to identify service needs and gather essential family and child information.Review intake forms and documents for completeness and accuracy.Escalate complex or urgent situations to Intake Supervisor as needed.Maintain accurate and timely documentation in the CRM and EMR systems.Follow established workflows, scripting, and call handling situations.Meet or exceed KPIs including call quality, documentation accuracy, follow-up timeliness, and service-level expectations.Partner with Clinical Care Coordinator(s), Insurance, and Clinical teams to support a smooth end-to-end enrollment experience.Communicate any trends, barriers, or recurring questions to leadership to support continuous improvement efforts.Requirements: High school diploma or equivalent; associate or bachelor's degree preferred.1-2 years of customer service, call center, healthcare access, or similar experience.Strong communication skills and ability to de-escalate or manage sensitive conversations.Comfort navigating multiple systems and entering data with precision.Ability to follow structured workflows, scripts, and compliance standards.Experience in behavioral health, ABA therapy, autism services, or healthcare preferred.Experience with CRM, EMR, or call center platforms a plus.Bilingual in Spanish required.Benefits: Health insuranceProfessional development opportunities