Dental Patient Coordinator

Dental Patient CoordinatorMocksville - Mocksville, NC 27028OverviewPosition Type Full Time Job Shift DayDescriptionRiccobene Associates Family Dentistry office is looking for a full-time Patient Coordinator in our Mocksville office!Are you tired of going to work with no sense of fulfillment, happiness, or purpose? Take matters in your own hands and become a Riccobene team member! You can navigate your future by partaking in the ultimate employee experience & building long lasting relationships with your patients and co-workers, by helping them SMILE.S- Sincerity (passion & excellence in everything we do) M- Mastery of skills with on-the-job training I- Integrity (doing the right thing all the time) L- Laughter & Love (bring Joy and laughter to work- happiness is always a choice) E- Excellent compensation, employee perks & benefits (competitive salary, medical, vision, dental, 401k, bonus plan & 100% paid for benefits such as telemedicine, short-term disability and life insurance).POSITION SUMMARYThe primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, communicates with patients in an efficient and empathetic manner, and generally keeps the office stocked with necessary supplies.KEY COMPETENCIESWelcoming/greeting patients with a welcoming, professional, and polished demeanorChecking-in patients to ensure they have all the necessary information in the patient management softwareCollecting co-paymentsChecking-out patientsClosing out and ensuring that registers are balanced dailyAbility to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)Scheduling patientsCalling to confirm appointmentsEscalating issues to Office ManagerOther duties and responsibilities as assignedTo successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.Essential RequirementsMust be present by 7:45 am as clinic opens at 8:00am. Must be reliable.Flexibility to be accessible before and after hours based on business needPassing of satisfactory credit checkHS Diploma or higherAbility to work in fast paced work environment and under pressureAbility to balance registersStrong communication skillsMust exhibit ethical conduct & confidentialityHigh attention to detail and accuracyStrong computer skills, Eaglesoft and/or Denticon knowledge is a plusOutstanding organization skillsAbility to demonstrate independent thinking as well as a teamwork approach to job responsibilities.Dental front desk experience is preferred, but not requiredFluent in Spanish (written or verbal)Language and Reasoning AbilitiesHas excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations