CSR II

SummaryThe Customer Service Representative II (CSR) will establish and maintain positive customer relationships. In the customer service management system, the CSR II will be responsible for entering customer sales orders and releases. In addition, this individual will plan and enter production work orders. The CSR II will facilitate communications with outside sales, the customer, and the division.Supervisory ResponsibilitiesThis role does not have supervisory responsibilities.Essential Duties & Key ResponsibilitiesManage customer purchase orders and releases accurately.Maintain accurate customer backlog.Ensure the proper part number revision on the customer order matches the system.Keep track of open order report. Check with production and purchasing on status of open orders.Back up customer service on order entry (for vacations).Back up Receptionist with answering phones.Be the liaison between production and customer service.Enter ASN’s on customer websites and/or communicate shipment information with the customer.Back up the quoting department with entry of RFQ’s and sending quotes to the customer.Responsible for customers’ follow-up for quotations, samples, literature, new accounts, etc.Provide coverage for receptionist positions when necessary.Coordinate with Quality to ensure customers requests for PPAP’s, ISIR’s, or special certifications and labeling are required.Front line responsibility of handling irate customer calls when parts are late or non-conforming.Additional duties as required by Supervisor/ManagementSkills & CompetenciesMust have Excellent organizational skills.Self-starter.Attention to detail.Competency in Microsoft Office Programs.Excellent & Professional verbal and written communication skills.Punctual and dependable.Perform all duties & responsibilities in a professional manner.Treat others with respect.Ability to work independently or in a team environment.RequiredEDUCATION & EXPERIENCEHigh school diploma or equivalentMinimum three (3) years' Customer Service experienceExperience working with data and order entry.Experience in a manufacturing settingDesiredAssociate degreePhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Primarily sedentary work involving prolonged periods of sitting at a desk and working at a computer.Frequent use of hands and fingers for typing, mouse use, and handling documents.Visual acuity required to read computer screens, printed materials, and digital devices.Occasional standing, walking, bending, and reaching within the office environment.Occasional lifting or carrying of light items such as files, office supplies, or a laptop (typically up to 10–20 pounds).Regular communication through speaking and hearing in person, by phone, and during virtual meetings.