Call Center Representative

Handles a high volume of incoming calls in a call center environment regarding patient and third party information to ensure that accounts reflect accurate information and third party coverage. Determines the appropriate corrective action and takes the necessary steps to insure that the account is resolved in a timely manner while documenting all actions in the system. Coordinates the efforts of other staff members throughout the departments in order to expedite account resolution and the response to the patient ..1 Determines the nature of the inquiry upon receiving the call as monitored by the supervisor .. Analyze the problem accounts and correspondences as it pertains to accounts and provide caller or inquirer with a seamless experience. Responds to complex mail responses not handled by Support Area, taking corrective action to ensure effective billing and facilitates the workflow in the area ..1 Provides the documentation necessary within forty-eight (48) hours to resolve admin...Call Center, Customer Service, Representative, Customer Experience, Retail, Healthcare