Customer Relationship Management Specialist

Company Description Stinger Chemical Corporation, LLC is a leading automotive chemical company that manufactures a comprehensive line of service and aftermarket chemicals for car care professionals, including reconditioning products, car wash chemistry, and automotive chemistry. Over more than 30 years, the company has evolved from a small international trading startup into a full-scale developer, manufacturer, and distributor of over 300 products and services. Based in Houston, Texas, Stinger Chemical operates a 9.5-acre, state-of-the-art production facility that supports innovation and growth across the automotive chemistry industry. Its location provides direct access to major oil, gas, and petrochemical producers, as well as the Port of Houston, enabling the use of high-quality raw materials and competitive pricing. Stinger Chemical is dedicated to continuous innovation, problem-solving, and delivering superior products to meet client needs.Role Description The Customer Relationship Management (CRM) Specialist is a full-time, on-site role based in Houston, TX. This position is responsible for managing and optimizing CRM systems to support sales, marketing, and customer service activities, ensuring accurate customer data and meaningful insights. Day-to-day responsibilities include maintaining and updating customer records, creating and running reports and dashboards, segmenting customer lists, and tracking customer interactions across channels. The CRM Specialist will collaborate closely with sales and account management teams to support lead management, pipeline tracking, and customer retention initiatives. The role also involves identifying process improvements, supporting system enhancements or integrations, training team members on CRM best practices, and helping to develop data-driven strategies to strengthen customer relationships.QualificationsStrong customer relationship management skills, including hands-on experience with CRM platforms, customer data management, and customer lifecycle tracking.Demonstrated analytical skills with the ability to build reports, interpret data, identify trends, and translate insights into actionable recommendations.Effective communication skills, including the ability to collaborate with cross-functional teams, explain technical concepts in clear language.Sales support capabilities, such as pipeline tracking, lead and opportunity management, and alignment with account management or business development teams.Project management abilities, including organizing tasks, managing timelines, coordinating stakeholders, and supporting CRM-related projects or system enhancements.Proficiency with MS Office or similar tools; experience with CRM integrations and basic data import/export is a plus.Bachelor’s degree in Business, Information Systems, or a related field, or equivalent practical experience.Detail-oriented, process-driven mindset with a focus on accuracy, continuous improvement, and a strong customer-centric approach.