Operations Support Engineer

Senior Genesys Cloud Support AnalystWe are seeking a Senior Genesys Cloud Support Analyst to lead engineering, operations, and support efforts for a large-scale enterprise contact center platform.This role serves as the technical lead for the Genesys Cloud environment, ensuring platform stability, performance, security, and operational excellence.ResponsibilitiesLead Genesys Cloud engineering and operational support activitiesManage incidents, problem resolution, root cause analysis, and release coordinationDesign, implement, and support end-to-end Genesys Cloud solutionsDevelop and maintain platform integrations with enterprise systemsRequired Qualifications8+ years of experience supporting contact center technologies and enterprise platformsStrong hands-on expertise with Genesys CloudExperience with platform administration, telephony, integrations, and production supportCompensation: $60-72/hour USD (depending on years of experience)Duration: 5-month contract-to-hire"Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law."