Healthcare Receptionist

About Us At Hygeia Health, we are committed to providing exceptional care and support to individuals and families in our community. Our team is passionate, professional, and dedicated to creating a welcoming and healing environment. We are currently seeking a reliable, friendly, and self-motivated Healthcare Receptionist to serve as the first point of contact for our clients and visitors. Position Summary The Healthcare Receptionist plays a vital role in our front office operations. This position is ideal for someone who is naturally upbeat, takes pride in their work, and can thrive both independently and as part of a team. You will be responsible for creating a positive first impression, handling daily administrative duties, and ensuring smooth communication between clients and staff. Hours are Monday thru Friday 6:30am-1:30pm. Key Responsibilities Greet patients, visitors, and staff with a warm, professional attitude Answer phones, route calls, and respond to general inquiries Schedule and confirm appointments using the Electronic Health Record (EHR) system Maintain accurate patient records and check-in/check-out procedures Process paperwork, forms, and insurance information with attention to detail Verify insurance eligibility and obtain prior authorizations as needed Submit billing information accurately and work with billing team to resolve claim issues Monitor lobby area and ensure a clean, organized, and welcoming environment Support clinical and administrative teams with daily operational tasks Uphold HIPAA confidentiality and professional conduct at all times Ideal Candidate Traits Friendly, approachable, and consistently positive demeanor Self-starter with the ability to work independently and manage time efficiently Detail-oriented and organized, with strong follow-through Excellent verbal and written communication skills Professional appearance and customer service mindset Takes pride in their work and consistently demonstrates reliability and initiative Qualifications High school diploma or equivalent required; associate degree or certification preferred 1–2 years of experience in a healthcare or medical office setting strongly preferred Experience with insurance verifications, authorizations, and billing processes Proficiency in Microsoft Office and experience with EHR systems Bilingual (English/Spanish) a plus, but not required Benefits Supportive and positive work environment Consistent weekday schedule (no evenings or weekends) Opportunities for growth and training Paid holidays and time off Job Type: Full-time Benefits: Paid time off Work Location: In person