Operations Engineer (Application / Platform Support)

Role OverviewWe are seeking Operations Engineers to manage and support vendor applications, perform configuration tasks, and handle infrastructure-level troubleshooting with a focus on continuous improvement. Key Responsibilities Support and manage vendor applications and packaged solutionsPerform application configuration, setup, and environment managementWork on system-level operations including deployments and incident resolutionManage and troubleshoot infrastructure across Windows servers and network environmentsCollaborate with development and vendor teams for issue resolutionLearn and support Formscape templates and Drools rules engine configurationsEnsure system stability, performance, and SLA adherence   Required Skills Experience in application support / operations / production supportStrong understanding of Windows Server environments and networking basicsExposure to configuration management and vendor toolsAbility to troubleshoot and resolve production issues   Preferred Skills Knowledge of rules engines (Drools) and document/template tools (Formscape)Basic understanding of scripting/automation   Experience 4-8 years in operations/support roles