Public Safety QA Architect, Prepared by Axon New York, New York, United States

Public Safety QA Architect, Prepared by Axon New York, New York, United States About Prepared by Axon As of October 1, 2025, Prepared has officially joined forces with Axon—a major milestone for both our teams and the public safety community. United by a shared mission to Protect Life, Axon and Prepared are ushering in a new era of AI-powered emergency communications. Together, we're closing the gap between the first call for help and resolution in the field—empowering responders with the clarity they need when every second counts. 911 is the backbone of public safety in America, yet the professionals answering our calls have often been let down by outdated technology. Prepared exists to change that. Since launching in 2021, we've used cutting-edge AI to help streamline millions of emergency calls across 49 states, supporting over 90 million people and transforming what's possible in crisis response. At Prepared, you're not just joining a team—you're helping shape the future of emergency services and building a safer, more connected world. Your Impact Emergency communications professionals make thousands of life-critical decisions every day. Yet most 911 centers still evaluate only a small sample of calls through manual quality assurance programs. Prepared is changing that. We are building AI systems that allow emergency communications centers to evaluate every call, every dispatcher, and every shift—unlocking powerful insights that improve performance, strengthen training, and support responder safety. What You'll Do Work directly with emergency communications centers to design automated QA frameworks that evaluate call handling, radio communications, and operational workflows. Translate real-world policies, call-taking protocols, and operational standards into structured evaluation logic, scoring models, and automation rules. Configure and refine system architectures that enable scalable AI-driven quality monitoring across entire agencies. Partner with Public Safety Leaders Serve as a trusted advisor to PSAP directors, dispatch supervisors, QA teams, and operational leaders implementing modern QA programs. Help agencies transition from manual call review processes to AI-assisted quality monitoring and performance analytics. Guide agencies in building sustainable, data-driven quality improvement programs. Bridge Operations and Product Development Act as the connector between frontline users and engineering teams. Translate operational feedback and agency needs into product enhancements and system improvements. Help shape how AI systems evaluate dispatcher decision-making, policy adherence, and call handling performance. Lead Implementation and Adoption Guide agencies through the rollout of AI-powered QA systems. Develop and deliver training for telecommunicators, supervisors, and QA staff to ensure confident adoption of new tools. Support agencies as they operationalize AI-driven quality programs within their existing workflows. Drive Performance Insights and Continuous Improvement Monitor QA results, system usage, and operational trends to identify opportunities for improvement. Help agencies use performance insights to improve call consistency, reduce operational risk, and strengthen responder safety. Partner with internal teams to continuously refine system performance and evaluation accuracy. What You Bring Most successful candidates for this role have direct experience in emergency communications centers and quality assurance programs. Many members of our team come directly from emergency communications and public safety operations backgrounds, including roles such as: Telecommunicator or dispatcher Dispatch supervisor or operations leader QA or training program manager CAD or communications center systems administrator These professionals typically bring Deep familiarity with 911 call handling workflows, radio communications, and CAD systems Experience evaluating calls, coaching telecommunicators, or running QA programs Strong understanding of how operational policies translate into real-world decision making Alternatively, we may also consider candidates who have worked in consulting, solutions architecture, or operational systems design and have experience translating complex workflows into structured technology systems. You may come from roles such as: Solutions architects or systems implementation specialists Operations or management consultants Process improvement or workflow automation specialists And ideally have the following areas of expertise Strong systems thinking and structured problem solving Experience translating operational workflows into software configurations or automation logic Comfort working with both technical teams and operational stakeholders Nice to Have Experience working with public safety or emergency communications agencies Experience designing or managing quality assurance programs Familiarity with speech analytics, AI-assisted QA, or performance monitoring platforms Experience implementing SaaS platforms or operational systems Why This Role Matters AI is transforming how emergency communications centers understand and improve performance. Instead of reviewing a small sample of calls each month, agencies can now evaluate every interaction across their entire operation. This shift enables agencies to improve consistency in call handling, identify training opportunities faster, reduce operational risk, support telecommunicators in high-stress environments, and strengthen responder outcomes in the field. As a Public Safety QA Architect at Prepared, your work will directly influence how emergency communications centers across the country adopt these capabilities and build the next generation of quality assurance programs. Work Location This role is fully remote within the United States. Pay Transparency Axon offers a comprehensive total compensation package, which includes base salary, a generous annual bonus, and company equity. The starting base pay for this role ranges from $102,450 up to $136,600 depending on your geographic market. Our benefits are designed to support you physically, financially, and emotionally—through life's major milestones and in your everyday moments. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Fitness programs Emotional & mental wellness support Snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Equal Employment Opportunity Statement We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws. If you have a disability or special need that requires assistance or accommodation during the application or recruiting process, please email recruitingops@axon.com. Axon will not respond to inquiries for other purposes. Legal and Compliance Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as its environmental impact. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. J-18808-Ljbffr