Tech-Savvy Help Desk Associate for MSP Support

Socket.dev is seeking a customer-focused Help Desk Specialist in El Segundo, CA to provide phone-based technical support to external customers, troubleshoot remotely, and guide users through hardware and software issues with a high-touch, white-glove approach. You will log and track tickets, support Microsoft 365 tools, coordinate with vendors, and drive first-call resolution while expanding your MSP experience in a dynamic environment. J-18808-Ljbffr