PT Financial Aid Call Agent Specialist

Major Responsibilities Essential Job Functions Respond to financial aid inquiries via telephone, chat and email while providing excellent customer service. As needed, employee will send and receive postal mail. Makes outbound calls and emails to guide students who need assistance navigating through the financial aid process. Interpret financial aid regulations and educate students of their next steps. Review and scan financial aid documentation to ensure accuracy, completeness, and inform students if additional steps are needed. Assist staff in resolving complaints and issues with the financial aid process. Collaborate with the financial aid campus, district financial aid office and other college departments to provide services to students. Maintain strong knowledge of Federal Student Aid resources and policies including familiarity with the Federal Student Aid regulations Recommend and assist in establishing and implementing unit policies and procedures Other duties as assigned Required/Minimum Qualifications Knowledge, Skills and Abilities: Excellent written and verbal communication skillsDetail orientedCapable of working independently with minimum supervisionFamiliarity with Individual Tax ReturnsExperienced with Microsoft Office Suite Available to work overtime, possibly weekends, if needed Required Education Education and Experience: Associate Degree, or high school diploma/equivalent and 3 additional years of office/customer services related experienceRequired Experience2 years office/customer services related experiencePreferred EducationAssociate Degree or higherPreferred ExperienceOne or more years of financial aid experienceProven working knowledge of IRS tax codeBanner software experience Work Environment Office EnvironmentPhysical ActivityDuties require sitting for long periods of times.Duties performed causes light fatigue of eyes and fingers.TravelSalary Grade: CLERISalary is based on the Board-approved salary schedule for the current fiscal year. See Salary ScheduleRequisition Number: req6277Posting Close Date: 5/15/2026