Senior Manager, HR Operations - Dollywood Parks & Resorts - Exempt

Job DetailsDescriptionAt Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Senior Manager for HR Operations who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Senior Manager for HR Operations will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The Senior Manager, HR Ops is responsible for ensuring that all HR policies, practices, and procedures comply with local, state, and federal employment laws and regulations. This role involves developing compliance programs, conducting audits, monitoring legal changes, providing training, managing risks, and investigating violations. The Senior Manager, HR OPS also focuses on administering employee benefits programs, ensuring compliance with government regulations, and tailoring plans to meet individual host needs. This role requires strong communication, organizational, and analytical skills, along with a deep understanding of benefits laws and regulations.Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary Of Essential Functions And ResponsibilitiesOversee the following Human Resource functions for all Dollywood properties (including shared services for DW resorts)Select, train and supervise the following direct reports:Employee Relations ManagerCompensation & Benefits ManagerDevelop, implement, and monitor strategy for all HR compliance programs and policiesLead and programs to ensure compliance with federal, state, and local employment laws and regulationsDirect team regular audits and assessments to identify and mitigate compliance risksProvide guidance and training to HR staff and leadership on Host and compliance-related mattersOversee the investigation and resolution of compliance issues and complaintsCollaborate with business partners and hosts to determine the best people strategies in line with our culture and valuesMaintain up-to-date knowledge of industry trends and regulatory changesCollaborate with legal counsel and external partnersDevelop and implement strategy for HR’s role in payroll processing for all hosts, ensuring accuracy and compliance with federal, state, and local regulationsDevelop and implement payroll and benefits policies and procedures at the property level, including regular audits of payroll and benefits records to ensure compliance and identify areas for improvementCollaborate with HR, Finance, and other departments to ensure seamless integration of payroll and benefits processesDirect strategies to manage and resolve complex employee relations issues, including investigations and disciplinary actionsMonitor and analyze employee relations trends and metrics to identify areas for improvementPromote a positive and inclusive workplace cultureWork collaboratively with the entire HR Team to achieve common goals and assist with team functions and responsibilitiesEnsure compliance with all applicable labor lawsEnsure compliance with corporate and property policies and proceduresPrepare and adhere to annual budgetsRoutinely serve as HR Person-in-charge of HR operations and Park 1 for Dollywood theme parkReview, analyze, and interpret HR data to identify trends, measure the effectiveness of HR initiatives, and provide actionable insights to improve employee engagement, retention, and overall organizational performanceAct as in-house support to other operating teams to provide coaching, instruction, and advice in resolving host issues, and corrective actions, while ensuring consistency and fairness with all hostsBe an advocate for our hosts to ensure fair and consistent treatment by management in the workplaceUtilize HRIS systems and data to improve efficiency and effectiveness of HR functionEnsure all personnel records are complete, accurate and compliant with HFE record and retention proceduresContribute to maintenance and review of company policy manualsResponsible for hourly host compensation review and recommendationsDesign, review and update Human Resources formsCoordinate the design and ordering of host ID’s, nametags, and other functional supplies as neededRoutinely serves as HR Person-in-charge of HR operationsRoutinely serves as Dollywood Park 1Management reserves the right to change and/or add to these duties at any timeEducation And Experience RequiredExternal CandidatesMust be 18 years of ageMinimum of five years’ experience in HR leadership with a proven track record with a company with at least 1000 employeesTwo years’ experience in directly supervising 3 – 5 employeesClear understanding of all applicable labor lawsCollege degree required. Degree in human resources, organizational development or business preferredWorking knowledge of word processing and spreadsheet software requiredTheme Park experience preferredAbility to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving recordInternal CandidatesMinimum of three years’ experience directly supervising 5 – 10 employeesStrong reading, writing and speaking skillsWorking knowledge of word processing and spreadsheet software requiredDemonstrated knowledge of corporate and company policies and proceduresDemonstrated ability to fairly resolve employee concerns and fairly administer appropriate disciplineCollege degree required. Degree in human resources, organizational development or business preferredAbility to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving recordKnowledge, Skills, And AbilitiesStrong skillset with Microsoft Office, Workday and UKG preferredAble to make a friendly impression when speaking to or corresponding with guests, vendors, and other employeesMust be self-motivated and disciplinedMust be able to prioritize and complete work assignments on a timely basisMust maintain strict confidentiality and judgment regarding privileged informationMust have professional appearance with good personal hygieneMust be productive in a fast-paced environmentMust be able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidaysMust be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelinesMust be able to utilize effective communication, problem solving, conflict management and interpersonal skillsAble to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goalsMust be able to communicate effectively with Guests and Hosts using approved communication methodsAble to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goalsAble to comprehend instructions and retain informationAble to perform duties consistent with creating a safe and secure environment for hosts and guestsAble to be flexible to handle frequent changes in prioritiesPhysical Requirements | Environmental ConditionsLifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe liftingMobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hoursRepetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functionsEnvironmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heatCognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methodsThe Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.