Service Desk I

Service Desk I Technician Reports to: Sr. Manager, IT Operations Location: Irvine, CA Position Type: Temporary The Arbonne Promise As a company, Arbonne has been driving the healthy living industry forward for over 40 years, creating positive change within the health & wellness industry, within our customers’ and consultants’ lives, and for the environment. We began by leading the clean beauty movement in 1980 and have continued to evolve and lead as health and wellness has become an integral part of our everyday lives.While some things change, our standards haven’t. Throughout the years, Arbonne has been committed to sustainability, and we consider people and the planet in every decision we make. Arbonne is proud to be a Certified B Corporation. Our Culture We are a global family, united by a shared passion for excellence and a commitment to fostering a diverse, inclusive, and respectful environment where everyone feels valued and empowered to reach their full potential. We celebrate collaboration, knowledge sharing, and a sense of ownership. We believe that by learning from each other, supporting each other, and working together towards our shared goals, we can achieve extraordinary things.Join us on this journey of thriving together. Let's build a better future, for ourselves, for our planet, and for generations to come.About The RoleThe Service Desk I Technician provides exceptional customer service to all end users, including senior-level management. This role emphasizes strong follow-through on all customer requests, delivered with a positive and professional attitude.This position supports users with the setup and troubleshooting of new hardware systems, including workstations, printers, and other input/output devices such as iPhones and iPads. As the onsite technician for Arbonne, responsibilities may change daily based on the evolving needs of internal customers and employees.Responsibilities What you’ll be doing: Your day will be spent researching and resolving a variety of hardware and software issues for users across the organization. You will answer and log all incoming calls to the Service Desk support line and monitor the incident queue for new requests.You are expected to perform initial troubleshooting, prioritize incoming requests based on business impact and ease of resolution, and provide timely follow-through. This role supports all onsite employees and plays a key part in our strategic focus on improving customer satisfaction, strengthening inventory management, and staying ahead of technological trends. Customer Focus Engage and resolve all user incidents with a positive attitude and prompt response time Provide phone, remote, and in-person support Resolve incoming incidents through the internal ticketing system, including accurately recording, updating, and documenting requests in ServiceNow Assist with the new hire process, including installation and setup of required or recommended IT equipment Work closely with the operations team on the distribution center floor to understand technological needs and proactively address issues Manage the hardware “software development life cycle” (SDLC), including acquisition, deployment, inventory management, asset tagging, tracking, refresh, and disposal Perform work area setup, from desktop imaging to full workstation support, including PCs, laptops, printers, mobile devices, and other electronic equipment Maintain and update Active Directory (AD) daily Communication & Collaboration Engage other team members or manage third-party resources when necessary Collaborate with IT Security and Infrastructure teams to support end users with additional access rights Support internally and externally originated compliance and security audits as needed Respond to multiple simultaneous phone calls, emails, and onsite technical support requests Keep the IT Operations team and Greenwood Management informed of incident status, escalations, and progress related to new implementations and technologies Demonstrate excellent customer service, communication, and interpersonal skills; work effectively in both onsite and remote team environments; and remain self-motivated Technical Skills Suggest, procure, and implement software solutions that support the security and management of users and equipment Accountability Solve problems through collaboration and resourcefulness Manage incidents from first client contact through resolution, using best-practice methodologies and providing clear documentation Create and maintain documentation for IT procedures and team reference guides Adhere to all compliance programs, including completion of all required and assigned training modules by established due dates Perform other duties as needed that are consistent with the nature and level of the role Each employee is responsible for raising awareness of our commitment to Corporate Social Responsibility and should actively participate in activities and initiatives which are designed to have a positive impact on the environment and local communities. As an employee of a purpose-driven company you are required to establish a goal relative to social and environmental impact. Candidate Requirements Understanding of Incident Management processes and IT ticketing systems such as ServiceNow Working knowledge of Windows 10 OS and basic networking Excellent customer service skills, including strong verbal and written communication Strong organizational, analytical, and troubleshooting skills Ability to manage multiple tasks in a fast-paced environment Willingness and ability to learn new technologies and adapt to changeAdditional Requirements Bachelor’s degree in Computer Science or equivalent IT support experience macOS knowledge CompTIA A+ certification SCCM imaging and deployment experience Why Join Us Innovative Environment: Be part of a forward-thinking company that values innovation and continuous improvement. Career Growth: Opportunities for professional development and career advancement. Inclusive Culture: Work in a diverse and inclusive environment where every team member is valued. Apply Onlinehttps://www.arbonne.com/us/en/ Physical Requirements. Type ONE ‘X’ for each activity to indicate appropriate function for role ACTIVITIES Essential Functions ESSENTIAL FUNCTIONS Mobility X Frequent sitting Limited standing, walking, climbing, crouching, bending, pushing, or pulling Occasional sitting Occasional standing, walking, climbing, crouching, bending, pushing, or pulling Limited sitting Frequent standing, walking, climbing, crouching, bending, pushing, or pulling Travel X Limited travel or overnight Occasional travel or overnight Frequent travel or overnight; including international Visual/Hearing X Normal or corrected vision and hearing Normal or corrected vision and hearing Not colorblind Normal or corrected vision and hearing Not colorblind Can distinguish varying or specific colors, patterns or materials Language X Understand, speak, read and write basic English Understand, speak, read, and write fluent English Understand, speak, read and write fluent English Understand, speak, read and write fluently in a foreign language Physical Activity Lift approximately 0-25 lbs. Use of fine motor hand functions X Lift approximately 25-50 lbs. Use of fine motor hand functions Lift approximately 50+ lbs. Use of fine motor hand functions Environment X Typically, indoors Typically, in a consistent temperature Occasionally outdoors Occasionally exposed to varying degrees of hot and cold environments Frequently outdoors Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees Date CreatedDate Modified: 09/26/25LevelExemption Status: Non-ExemptReports to (Title): Service Desk LeadADP Job Code: 6040019