Sr Customer Service - Intermodal

QC Intermodal offers innovative, comprehensive door-to-door bulk solutions seamlessly merging over-the-road trucking and rail transportation utilizing a patented tank design (U.S. Patent 11,679,930). QC Intermodal provides customers with the speed of traditional over-the-road haulage while leveraging the cost competitive and environmental benefits of rail transport. This allows for timely, cost efficient, and environmentally conscious shipping solutions for manufacturers across North America.We are looking for an energetic, reliable Sr. Intermodal Customer Service Representative to join our team in Tampa, FL. We are a dynamic, stable and growing company. We have great long term career opportunities across our headquarters, trucking terminals, mechanic shops, depots, tank washes and other locations. If you want to join the industry leader and make a difference, please consider this opportunity and apply at QCIntermodal.com.Job DetailsJob Summary: The Sr. Intermodal Customer Service Representative is responsible for intermodal order planning, tracking, service exception management, and customer communication. Order management and service delivery should meet or exceed customer expectations. The Customer Service Representative will work closely with Intermodal Planning, terminal operations, pricing, contracts, billing and other support departments.Duties and Responsibilities: Creation, entry and management of orders in the transportation management system(s)Collaborates with the Intermodal Planners as well as other QC support departmentsTracking and tracing of intermodal orders throughout the order cycleAbility to identify, report and correct service exceptionsCustomer advocate building relationships that foster growthCommunicates effectively both internally and externallyResponds to customer inquiries in a timely and effective mannerReporting and management of on-time service deliveryPerforms miscellaneous duties as assigned BenefitsMedicalDental/VisionBasic Life/Voluntary LifeShort Term and Long Term DisabilityFlexible Spending Account and Health Savings AccountDigital health through RecuroEmployee Assistance Program401k Employer Match and Roth Retirement Savings PlanEmployee Stock Purchase Program (ESSP) {QCWC and QC Canada not eligible}Additional Voluntary BenefitsRequirementsSkills and Abilities:3-5 years of experience in customer serviceTransportation experience preferredLiquid Bulk Experience preferredIntermodal experience preferredBasic knowledge of company's various business operationsExcellent communication and interpersonal skillsOrganized, detail oriented, and ability to take initiativeAbility to prioritize and hands multiple tasksAbility to work effectively in a team as well as independently, as requiredKnowledge of Google apps and Microsoft Office products preferredStrong analytical and planning skillsEducation and Experience:High school diploma or equivalent. Two year degree preferredAdditional Job InformationPosition Type/Expected Hours of Work: This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.Travel Requirements: RareCompany InformationWork EnvironmentThis job operates in a professional office environment. This role routinely uses standard office and computer equipment.This job is assigned to a specific TerminalSafety First environment - Complacency is not an option.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.The employee will regularly and repetitively be required to talk, hear, sit, type, reach and grasp in a typical office environment.This position may require standing, walking, bending, kneeling, stooping or crouching. The employee must frequently lift and/or move items up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Duties, responsibilities, and activities may change at any time with or without notice. Equal Employment OpportunitiesQuality Carriers, Inc. provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.