Operations Engineer

About Critical LoopCritical Loop is shaping the next generation of energy systems by building the integrated edge grid of the future. Specializing in advanced energy management and battery control systems, Critical Loop empowers businesses and communities to seamlessly unite distributed energy resources for faster, more reliable, and affordable grid access. With deep expertise in grid modernization and a passion for creating resilient, responsive energy solutions, Critical Loop drives innovation at the intersection of technology and energy.Operations Engineer Critical Loop | Full-Time | Multiple OpeningsThe RoleWe are hiring an Operations Engineer to lead the deployment, operation, maintenance, and performance of our mobile BESS fleet. You will ensure safe and reliable field operations, drive rapid customer response, and maintain high system uptime across active sites.You will also work closely with our controls and software teams to test and validate advanced control logic across diverse power applications. This is a hands-on, customer-facing role with direct impact on daily operations and product evolution. If you need close oversight to function or treat safety as secondary to speed, this is not the right fit.What You'll DoManage fleet scheduling, dispatch, deployment, and retrieval to ensure reliable service delivery across active customer sitesOversee site readiness, electrical connections, grounding, and system startup during deploymentsExecute commissioning of battery energy storage and power systems in the field, safely verifying de-energized conditions before every touchDevelop and execute preventive and corrective maintenance plans to maximize fleet uptimeLead hands-on troubleshooting of electrical, mechanical, battery, and power electronics issues independently using a structured diagnostic processServe as the primary escalation point for on-site and remote troubleshooting and customer supportCoordinate logistics, transportation, staging, and heavy equipment movement for deploymentsOperate and test system control logic, state machines, and transitions between operating modesMaintain accurate documentation on fleet status, maintenance activities, telemetry, and system performanceCommunicate clearly with engineering teams on field findings and open issues, and with customers on status and resolution timelinesProvide on-call support in on-call rotationTravel up to 50%Must-HavesExperience operating or supporting battery energy storage systems or similar power assets in the fieldHands-on experience with power electronics, electrical troubleshooting, and field maintenanceHas worked on 480V or higher systems and can safely verify de-energized conditions before every touchQuality wiring, terminations, and ferrule work to a professional standardExperience using backend or controls software to monitor and operate energy systemsCustomer-facing experience and strong communication skills, including difficult conversations when systems are down or timelines slipComfortable managing work on a job site independently with minimal supervisionFamiliarity with electrical safety practices and regulatory standardsNice-to-HavesExperience with BESS, UPS, inverters, DC infrastructure, portable switchgear, or microgrid systemsExperience with mobile or portable power systems and fleet managementBasic coding experience or familiarity with Python, Julia, R, or MATLABExperience writing or modifying site configurations and defining state transitions for deployed systemsFamiliarity with fleet management systems or telemetry platformsFamiliarity with Modbus or similar industrial control protocolsPrior background in a startup or fast-scaling operations environmentCertifications in battery systems, heavy equipment operation, or electrical safetyCritical Loop is an equal opportunity employer. We're committed to building a diverse team and creating an inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.Compensation Range: $130K - $180K