Chargeback Specialist
About UsMorris & Dickson is a leading pharmaceutical distribution company dedicated to serving independent pharmacies with reliability, integrity, and innovation. With over 180 years of experience, we take pride in delivering life-saving medications while upholding the highest compliance and safety standards. Join a dynamic team where your work directly impacts public health and safety.Role OverviewAs a Chargeback Specialist, you’ll be the go-to expert for maintaining accurate contract pricing and managing chargebacks. This role is all about precision, organization, and collaboration. You’ll work closely with manufacturers, GPOs, and internal teams to ensure customers receive the correct pricing every time.If you thrive on details, love staying organized, and have a knack for working with data, this is your chance to build a strong foundation in pricing operations and analytics. You don’t need to be an Excel wizard yet, but you should have solid skills and a genuine interest in learning more. We’ll help you grow!ResponsibilitiesMaintain and update contract pricing, customer eligibility, renewals, terminations, and files.Proactively identify and resolve pricing or customer data discrepancies.Collaborate with manufacturers, internal teams, and GPOs for accurate and timely updates.Manage a high volume of chargeback lines and ensure timely responses.Build and maintain strong relationships with external partners.Analyze data using Excel, text files, or access databases.Work collaboratively with team members and cross-train on departmental functions.Identify opportunities to improve processes and streamline programs.What You’ll DoMaintain and update contract pricing, customer eligibility, renewals, and terminationsSpot and resolve pricing or data discrepancies before they become issuesCollaborate with manufacturers, internal teams, and GPOs for accurate updatesManage a high volume of chargeback lines with speed and accuracyBuild and maintain strong relationships with external partnersAnalyze data using Excel and other toolsCross-train on departmental functions and contribute to process improvementsWhat Success Looks LikeYou consistently deliver reliable, high-quality workYou meet or exceed expectations on key performance goals or metricsYou collaborate well with others and build strong working relationshipsYou identify and solve problems with a proactive mindsetYou embody M&D’s values in how you show up and support the teamWhat You’ll Need To SucceedBasic proficiency in Excel or Google Sheets (advanced skills a plus)Experience in accounting, auditing or data analysis is helpful but not requiredCollege degree preferred, ideally in Finance, Accounting, or a related fieldDesired AttributesStrong attention to detail and organizational skillsAbility to manage multiple priorities and communicate clearlyA proactive, team-oriented mindset and eagerness to learnClear communication skills and a collaborative mindsetAbility to follow structured processes and adapt to changeComprehensive BenefitsMedical, Dental, and Vision InsuranceHRA, HSA, and FSA reimbursement accountsBasic & Voluntary Life InsuranceShort & Long-term Disability InsurancePaid Time OffPaid HolidaysFitness Program ReimbursementEmployee Assistance Program401K Savings Plan with a company matchWhy You'll Love Working with UsAt Morris & Dickson, we are committed to empowering our employees by equipping them with the necessary tools, autonomy, and flexibility to succeed. We foster a collaborative environment where every voice is valued, and each contribution is recognized. Together, we play a vital role in supporting the essential operations of independent pharmacies nationwide.