Seasonal Call Center/Help Desk Support-Tier 1

DescriptionThe Management Services Division is seeking Help Desk Support Staff to provide customer service through phone calls and emails for our internal and external customers. Ideal candidates have strong customer service skills and are patient, detail-oriented self-starters with an upbeat phone manner and positive attitude. They show comfort with technology, and effective task-management skills with the ability to balance multiple assignments at a time. Must be able to excel in a fast-paced environment. On-the-job training is provided.For more information about the Seasonal Hiring process and application status for Prince George’s County Parks and Recreation, please contact Joelle Edmond, Joelle.Edmond@pgparks.com or Brenda Miller Brenda.Miller@Pgparks.com.Examples of Important DutiesGather information and respond to emails and calls regarding general knowledge of Parks services and programs.Providing troubleshooting support to end users and clientsRecording and tracking incident reports through ticketing softwareRequiredMinimum QualificationsHigh School DiplomaMinimum age of 18PreferredPrevious customer service, call center, retail, or front-desk experienceTyping speed of 40+ words per minute (WPM), with an emphasis on accuracyBasic experience with Microsoft Office Suite, including Outlook and data entry in Word or ExcelSupplemental InformationMay be subject to drug and alcohol testing.Work hoursThe call center operates Monday through Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 8:00 a.m. to 4:00 p.m. Employees are scheduled to work four days per week, eight hours per day. Work hours may change during the summer season. Scheduled hours are based on the operational needs of the call center.Working Conditions/EnvironmentWork is performed on site in a call center setting Position requires sitting for extended periods and using a computer and headsetSupplemental informationEmployment is contingent upon a favorable background check.Part-time position working 32 hours a week.Schedules include evenings, weekends, and holidaysAfter six months of successful employment, employees may be eligible for a hybrid work schedule Must be able to manage a steady call volume and provide professional customer serviceThe Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.Applicants with Disabilities under the Americans with Disabilities Act. If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411. (Maryland Relay 7-1-1) M-NCPPC will make all efforts to reasonably accommodate you.THE MARYLAND-NATIONAL CAPITAL PARK AND PLANNING COMMISSION2026 Benefit Summary For Seasonal Intermittent EmployeesThe following information is a summary of benefits extended to all Seasonal employees of the Maryland-National Capital Park and Planning Commission (M-NCPPC). This is for informational purposes only and is subject to change.Limited Benefits For Seasonal EmployeesHealth Insurance PlansYou are eligible for specific health insurance benefits if you worked, on average, 30 hours per week during your first 12 months of employment or from October 3rd to October 2nd each subsequent period following your first 12 months of employment. This equates to 1,560 hours over a 12-month period.If and when you are eligible for benefits, you will receive notification directly from the Health & Benefits Office.Eligible Employees Pay 35% of the health insurance plan premium and The Commission Pays 65%.MedicalKaiser Permanente Health Maintenance Organization (HMO) with Prescription PlanUnitedHealthcare Select Plan (EPO)Prescription: CVS Caremark Prescription PlanOther BenefitsCredit UnionSick Leave BenefitsThis summary is intended to highlight some of the benefits offered by the M-NCPPC. It is not an all-inclusive agreement and is subject to change. For a more detailed description of benefits, please see the appropriate benefits brochure, service agreement or manual. For more information, contact The Health and Benefits Office at benefits@mncppc.org or 301-454-1694.01Are you at least 18 years of age?YesNo02How do you handle an upset or frustrated customer?03This role requires using multiple systems at the same time while communicating with customers. Describe a situation where you had to multitask using technology. What systems or tools were involved?04If you realized after a call that you entered incorrect information in the system, what steps would you take?05Why is protecting customer information important in a call center role?06Please describe your previous experience in customer service, call center, retail, or front desk roles.07This position requires a typing speed of at least 40 words per minute with a strong emphasis on accuracy. Please indicate your current typing speed and describe how you ensure accuracy when documenting information. Required Question