A004 - Customer Service Rep - IT Support

A004 - Customer Service Rep Location : 2235 Shannon Place SE, Washington DC, 20020 Hybrid Duration: 04 Months Job Description: A004 - Customer Service Rep Hybrid only submit candidates local to the DMV area Complete Description: The Customer Service Representative will be responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, a problem-solving attitude, and the ability to handle various customer interactions effectively. a. Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner. b. Assist customers with product information, order status, or any account-related issues. c. Resolve customer complaints and issues efficiently and empathetically, following agency procedures. d. Maintain up-to-date knowledge of products, services, and agency policies to provide accurate information. e. Process transactions, returns, and exchanges according to agency guidelines. f. Collaborate with other departments to address and resolve complex issues. g. Provide feedback to management on recurring customer concerns and suggest improvements. h. Stay informed about industry trends and best practices to enhance customer service quality. i. Perform other duties as assigned to support the customer service team. Education -High School Diploma Qualifications 1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). 2. Strong organizational and multitasking abilities. 3. Excellent written and verbal communication skills. 4. Attention to detail. 5. Ability to handle sensitive information with confidentiality. Skills: Skill Required / Desired Amount of Experience Consultants Experience Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Required Strong organizational and multitasking abilities. Required Excellent written and verbal communication skills. Required Ability to handle sensitive information with confidentiality. Required High School Diploma Required In-person interviews will most likely be required for this role. Is your candidate aware/agreeing to this requirement?bfb3568a-762b-4989-884b-a9682aa104ca