Program Manager

DescriptionSummaryUnder supervision, the Program Manager oversees and manages the operational aspects of ongoing projects and serves as liaison between the project team and key stakeholders (customers, both internal and external, and management) during the entire program life cycle.Reviews status of projects and budgets, manages schedules, and prepares status reports. Assesses project issues and develops mitigation plans/solutions to meet productivity, quality, and customer-satisfaction goals and objectives. Develops mechanisms to monitor project progress, mitigate risks, and solve problems with the project team, customers, and management.The Program Manager supports the internal team across all disciplines, Management, Senior Management, and Executive Management for all program activities and reporting as needed to manage the operations.Requirements Establish and manage the overall program plan and schedule for New Products Introductions (NPI) or current program changes based on company strategies. The Program Manager will work in collaboration with all departments to develop a team for each program. The Program Manager will be responsible to coordinate the work between each stakeholder in accordance with the program schedule. Essential ResponsibilitiesWork with internal program team members to ensure that the planning activities and their progress are compatible with the keeping the program on schedule. Supporting the Director of Program Management and/or General Manager, the Program Manager helps maintains the budget and profitability of the program and monitor regularly potential cost reduction plans. Monitors the quality conformance in line with customers’ expectations with the support of operations and quality team members. Highlight any areas needing improvement and works with the required team members to support improvement, as well as monitors the outcomes with the program team. Provide the customer and key stakeholders with regular updates of program schedule and budget status vs. plan and identify any changes in customer expectations, including functional design, costs, scope, pricing, content, changes, delivery, documentation, and supplier performances. Has regular program team meetings with the customer and internal team members as needed to support the customers’ needs. The Program Manager supports the Materials Procurement team as needed to ensure that materials are available for production builds as scheduled. The Program Manager works with the Materials Manager to regularly assess Excess and Obsolete materials (E&O) for sell back for their assigned programs. The Program Manager works with the Materials Buyer to manage Purchase Price Variance (PPV) for their programs and work with their customers as needed for recovery. The Program Manager supports the production planning team to ensure production builds are scheduled as needed and resourcing are available to meet customer’s requirements. The Program Manager supports the customer and the internal quality team to help manage all Return Material Authorizations (RMA) in a timely manner. The Program Manager will support finance as needed for their assigned customers to help with Accounts Receivable (A/R) payment issues. Sales and GrowthThe Program Manager is responsible in optimizing all opportunities to grow their assigned accounts in revenue sales, i.e., organic sales. The percentage of required revenue growth target may vary across programs and will be defined by management. This requires that the Program Manager have a strong understanding of the customer needs through ongoing communications with an emphasis on continued sales opportunities, i.e., NRE, next generations, new product designs, etc. The Program Manager will work with the Business Development Manager as needed to support the additional sales opportunities with the customer. Process ManagementUse program management tools, released processes, and procedures to track the project vs. plan, including delivery, quality, cost, schedule, and resource levels. Ensure company policies and documentation requirements have been followed throughout the entire program life cycle. Identifies and works with the key stakeholders to correct systemic flaws and unacceptable performance. Be the voice of proposition and constantly look for process improvement in all areas to support the customer and improve operations. Contract ReviewReview with management contractual requirements and identify areas needing additional support to achieve them. Work with operations to identify changes in internal processes to highlight the commitment and resources needed to sustain the customers’ satisfaction Suggest changes where mutually beneficial to the customer and the company. Establish a clear understanding of the Statement of Work (SOW) throughout both the customers’ organization and our internal organization. Identify customer’s requests for changes in the Statement of Work requiring contractual modifications before the work has been started. Participate as needed in contractual negotiations with the Sales department and legal support (initial negotiation quote and contract phase and changes from internal and external parties). The Program Manager has the authority to represent the company during communications and negotiations with current assigned customers but must refer to Senior Management for financial decisions that may impact the company negatively. RequirementsEducation & QualificationH.S Diploma required. Bachelor’s degree in business preferred or 6 (six) years of equivalent related experience in contract manufacturing under program management, sales, or engineering roles. Work Experience - Technical knowledgeWorking knowledge of PCB assembly Professional SkillsEffective leadership skillsOrganizational skillsStrong communication, both verbal and writtenEffective Problem-solving techniquesGood judgement in decision makingMulti-tasking and able to adjust to changing prioritiesAble to work under pressure and with tight timelines Behavioral/Soft SkillsMust have working knowledge of Microsoft Office tools, Excel, Word, PowerPoint, Project Preferred SkillsPMP certification is a plus.General Work ConditionsPhysical Demand Finger dexterity needed in using misc. office equipment, such as telephone, computer and copy machine, etc. bending, stooping, reaching, and lifting (up to twenty pounds) may be required during tasks related to the job. Specific vision abilities required by the job include close vision, distance vision, and ability to focus. Work EnvironmentThis position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Safety RequirementUnderstand and follow safety procedures within the organization Travel Requirement (%)10% - 20%