General Manager IV Infusion Wellness Center

Benefits:Bonus based on performanceEmployee discountsHealth insurancePaid time offWellness resources401(k)Role OverviewThe General Manager is the leader of the wellness center and is responsible for driving revenue, developing the team, and ensuring every guest receives high-quality experience. This is a hands-on, floor-based role, not an office position. The General Manager is expected to be visible, engaged, and actively leading the team every day.This role requires strong leadership, sales ability, and accountability. The General Manager sets the tone for performance, professionalism, and culture inside the center.Core Responsibilities 2. Team Leadership & Accountability 3. Floor Leadership 4. Operations & Guest Experience 5. Scheduling & Staffing 6. Reporting & Communication QualificationsWhat Success Looks Like for this position Revenue & Sales LeadershipDrive membership sales, renewals, and upgrades Lead by example in converting walk-ins, tours, and inquiries Coach the team on needs-based selling and service recommendations Track daily, weekly, and monthly sales performanceOwn center-level goals for:Membership growth IV and medical services Add-on and package salesSet clear expectations for:Attendance and punctuality Performance standards Guest experienceConduct regular coaching, feedback, and performance conversationEnsure all team members follow:Booking procedures Sales scripts Guest communication standards Address performance issues quickly and professionallyBe present on the floor and part of the daily operationSupport staff during: Guest check-in and checkoutTours and consultationsIV and service coordination Step in when the center is busy to maintain flow and service qualityEnsure a clean, professional, and welcoming environmentMonitor booking flow, wait times, and service executionResolve guest concerns in real timeEnsure compliance with Restore standards and local regulationsWork with management to build schedules that support:Sales volume Service demand Payroll targetsEnsure proper coverage at all timesAssist with hiring, training and onboarding new team membersReduce turnover through leadership and engagementSend weekly performance updates to ownershipReport on:Sales results Membership trends Staffing and coverage Guest feedbackProven experience in Sales leadership, Team management, Service based or wellness / hospitality environmentStrong communication and conflict-resolution skillsComfortable leading from the floor, not behind a deskHighly organized, accountable, and performance-drivenGrowing memberships month over monthHigh conversion from tours to membersMotivated, engaged staffLow no-shows and cancellationsConsistently strong guest feedbackA center that runs smoothly, profitably, and professionally This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.