Assistant General Manager
As an Assistant General Manager, your #1 priority is driving daily membership sales, contacting leads, and creating a high-performance sales culture—all while delivering a world-class member experience. You'll lead from the front by hitting personal sales goals, developing a strong in-studio community, and mentoring a results-driven team. This is a sales-first position ideal for someone who thrives on metrics, motivation, and movement.Key ResponsibilitiesSales & Lead Generation (Top Priority)● Consistently meet and exceed personal sales goals● Drive weekly lead generation through:○ Local business outreach○ Grassroots events and pop-ups○ Referral programs○ Community engagement partnerships● Execute the LASER sales process to convert leads to long-term members● Collaborate with General Manager to forecast and execute against weekly/monthly revenue targetsStrategic Planning & Performance Management● Participate in weekly strategy meetings and monthly sales reviews● Leverage reports to identify performance gaps and implement solutions● Optimize all studio revenue streams: memberships, class packages, and retailRetention & Member Experience● Build rapport with every member to support satisfaction and retention● Address and resolve member concerns with urgency and care● Implement proactive strategies like check-ins for low-usage members, milestonerewards, and VIP member touchpoints● Monitor daily retention reports and manage follow-up tasksTeam Leadership & Culture● Aid GM in recruiting, onboarding, and developing an exceptional sales and front desk team● Participate in regular sales training, coaching, and role-play sessions● Motivate the team to exceed targets with a clear path to commissions and incentives● Uphold Club Pilates's brand values through consistent team accountability and culturebuildingStudio Operations● Day-to-day operations, cleanliness, and presentation of the studio● Aid GM in managing staff schedules and class coverage to ensure optimal studio flow● Enforce compliance with local, state, and federal labor laws and Rumble policies● Be onsite full-time, including evenings and weekends as requiredQualifications● 2+ years of sales leadership experience, ideally in fitness, hospitality, or service-basedindustries● Proven success in hitting personal sales goals● High-energy leadership style with the ability to inspire and train team members● Strong interpersonal and written communication skills● Proficient in CRM systems and sales reporting tools● Highly organized and detail-oriented with a passion for problem-solving● Passionate about fitnessPowered by JazzHR