Certified Fire Alarm Technician

Fire Alarm TechnicianNY/NJ, USAFounded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.Mircom's mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.Summary:Reporting to the Area Sales Manager, the Fire Alarm Technician, will play a crucial role in providing technical support to our Dealers and ESDs in the NY-NJ territory, with the ability to extend support beyond as required. The successful candidate must be able to accommodate a flexible schedule. Join our dynamic team and contribute to the success of our fire protection solutions. The successful candidate must reside in central Jersey area or in one of the 5 Boroughs of New York City. Apply now to be part of an innovative company at the forefront of the industry.Key Responsibilities:Occassionally perform Programming, Verification and Inspection of fire alarm systems, access control and intercom systems, along with other fire protection equipmentProgram to effectively navigate fire protection systems with our end users.Conduct testing and evaluation of new products to ensure compliance with industry standards and regulationsConduct technical Lunch & Learn sessions to educate and inform clients on our products and servicesProvide technical support to customers as neededProvide operational training to end-usersExtend our service offerings to better meet customer needsCollaborate with Engineering and Applications department to ensure seamless integration of technical solutions and effective communication with clientsAddress inquiries and resolve technical issues, while providing quality customer careMaintain accurate and organized documentation for all technical activities, including testing, verification, inspection and client interactionsEnsure our customers and end-users have a positive experience working with MircomRead and understand engineered drawings, specifications, programs, schematics, installation manuals, and service manualsRequirements and Skills:Possess a NICET Level 2 certification is an asset, or 3 to 5 years of fire alarm experience is preferredCompletion of high school and/or trade schoolProficient in Programming experienceProficient in Microsoft Office (PowerPoint, Excel and Word)Thorough understanding of the high-rise market, including its unique challenges and code requirementsExcellent communication skills (written and verbal)Superb in planning, organization, and multi-tasking skillsCustomer-service oriented and a team-playerAccurate and detail-oriented with the ability to gather & monitor information, assess & solve problems.Other duties incidental to those described herein.Ability to travel and overnight stays as requiredResidence in central New Jersey or any of the 5 boroughs in NYC is preferred What Mircom Offers:A great working environment with opportunity for career advancementCompetitive salaryGroup Insurance benefitsCompany 401K programAt Mircom Group of Companies, we take a thoughtful and balanced approach to compensation. Salary ranges reflect the starting point for each role, while final offers are determined through a holistic assessment of the candidate's skills, experience, qualifications, potential contributions, internal equity, and prevailing market conditions following the selection process. In addition to competitive pay, Mircom offers a comprehensive total rewards package that includes robust benefits coverage and 401K program.We would like to thank all applicants for their interest in this position however only those selected for interviews will be contacted.Mircom Group of Companies is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, color, creed, disability, genetic information, national origin, race, religion, sex, sexual orientation, veteran status or any other category protected by law.