Founding Customer Success Manager

A well-funded, early-stage AI startup is changing how B2B sales teams work. They've raised millions in seed funding, already work with major global enterprises, and are now building out their core team in San Francisco.The role You'll be the company's first Customer Success Manager. That means you won't be stepping into someone else's system, you'll be building it. You'll own the customer experience after the sale, keep clients happy and renewing, and create the CS playbooks from the ground up. It's an early, high-impact role with a clear path to leading the team as the company grows.What you'll doBe the main point of contact and trusted advisor for a growing list of enterprise and mid-market accounts, making sure they onboard smoothly, use the product fully, and get real value from itBuild the Customer Success function from scratch: processes, health scores, and retention strategiesSpot risks early and find opportunities to grow accounts, driving strong net revenue retentionRepresent the customer internally and work closely with product and engineering to shape what gets built nextSet the foundation to hire, mentor, and lead a CS team as the company scalesWhat you'll need3+ years in Customer Success Management, ideally at a B2B SaaS company, tech startup, or other fast-moving environmentComfort with ambiguity and an entrepreneurial, high-energy approach. You like building in a place that's still figuring things outAble to work full-time from the South Park office in San FranciscoAble to travel to New York City for hands-on training before the SF office opensStrong communication, presentation, and relationship-building skillsWhat's on offerBase salary of $120K-$130KAnnual performance bonus of 10-15%Early-stage equity at a well-funded AI startupA clear, fast path to a leadership roleHybrid and remote flexibility after the first few months of onboardingIf you want to build something from the ground up rather than maintain what's already there, this is that kind of role.