Director of Legal Operations

Are you ready to transform the operational landscape of a dynamic personal injury law firm?Can you drive data-focused decision-making to optimize production and enhance client experiences?Do you have the leadership acumen to spearhead process improvements and support firm growth initiatives?Is your approach to management rooted in servant leadership and transparency?Final question: When faced with a challenge, do you get excited or run away?** IMPORTANT: TO APPLY **If you have any questions, please email recruit@crisp.co only.Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.**RECRUITERS DO NOT CONTACT**Viles & Beckman LLC is a distinguished personal injury law firm based in Fort Myers, Florida. With over 90 years of combined legal experience, our team is dedicated to delivering heartfelt, personalized support to our clients, treating each as we would our own family. Our firm is committed to seeking justice for those injured, notably securing more than $100 million in settlements and verdicts.Our practice specializes in personal injury cases, including car accidents, catastrophic injuries, and wrongful death claims, serving communities across Florida. We prioritize integrity and results, offering a client-first experience at every step of the legal process. Our '5-Star Promise' ensures that we advocate tirelessly for maximum compensation, emphasizing honesty and transparency in all our dealings. Expect More, Receive More: Legal Support That Feels Like Family is not just our slogan but a promise that underpins our client interactions.The Director of Legal Operations (DOLO) at Viles & Beckman is a vital leadership role crucial to streamlining our operations and enhancing our client services. This position exists to unify production leadership across the firm, ensuring data-driven decision-making and efficient operations that support our mission of delivering exceptional client outcomes. The DOLO will have a significant impact on our team by refining processes, establishing accountability frameworks, and fostering a high-quality, predictable experience for our clients.What you'll do:Operational Leadership: Oversee the Intake, Pre-Suit, Case Management, and Litigation departments, ensuring seamless coordination and efficiency.Data Management: Review production data daily, ensuring integrity, identifying bottlenecks, and making proactive, metrics-based decisions.KPI Development: Audit existing KPIs, recommend improvements, and drive accountability through consistent communication and follow-up.Process Optimization: Implement and optimize operational processes to streamline production and standardize best practices across teams.Leadership: Develop and coach Team Captains, providing guidance on performance and handling disciplinary discussions where necessary.Client Experience: Drive high-quality service standards, ensuring follow-ups and audits are conducted diligently to provide consistent client experiences.Strategic Contribution: Contribute to firm growth, including managing new office locations and scaling operational systems as needed.What we're looking for:Legal Experience: JD preferred, or significant legal operations experience in a personal injury context.Operational Excellence: Proven experience in process improvement, KPI design, and data-driven decision-making.Leadership Skills: Ability to lead with transparency, foster a positive culture, and manage teams effectively.Client Service Focus: Strong commitment to exceptional service standards and client care.Communication: Excellent interpersonal, coaching, and change-management skills.Cultural Fit: Embrace servant leadership, possess a solutions-focused mindset, and demonstrate transparency.Why you should work here:Leadership Impact: Directly influence operational efficiency and elevate client service at a prominent personal injury firm.Career Growth: Pathway to higher leadership roles, including Director of Operations and multi-location management as the firm expands.Executive Access: Collaborate closely with the firm's leadership, contributing to strategic planning and development.Community Involvement: Participate in paid 'serve days' and contribute to meaningful community impact initiatives.Additional perks:Flexible Work: Hybrid working model available post-onboarding, based on performance.