Legal Administrative Assistant

Director Of Client Experience And OperationsThe Frazer Firm, P.A. is a boutique business law firm in Jupiter, Florida, seeking a Director of Client Experience and Operations to serve as the operational backbone of the firm. This is not a traditional administrative role. It is a position of real ownership and accountability for the systems, processes, and client relationships that allow the firm's attorneys to focus on delivering exceptional legal counsel.The right candidate thrives on consistency, takes pride in precision, and finds genuine satisfaction in making a sophisticated professional environment run without friction. You will manage firm operations, coordinate client communications, oversee billing and collections, support business development activity, and protect the firm owner's time and calendar with disciplined efficiency.This role is ideal for a detail-oriented legal administrative professional who wants to own their domain, execute at a high level, and grow within a principled, high-standards environment. If you are energized by variety, prefer to create rather than maintain systems, or need frequent change to stay engaged, this role is not the right fit.ResponsibilitiesManage the firm owner's calendar and the firm master calendar, ensuring all appointments, meetings, and commitments are tracked and protected with zero tolerance for scheduling errorsServe as the first point of contact for clients, referral sources, and opposing counsel, providing consistently professional and warm communication across all channelsOversee the new client intake process from initial inquiry through engagement letter execution, including Lawmatics CRM management, follow-up sequencing, and new client onboarding materialsManage monthly billing cycles, retainer replenishment, and collections follow-up in coordination with the firm's bookkeeper, maintaining accurate records in ClioCoordinate attorney assignment packages, track assignment deadlines, and ensure timely completion under the direction of the firm ownerDraft, implement, and maintain firm policies, procedures, and operational systems, ensuring consistent execution across all staff and contract personnelManage the firm's Lawmatics CRM platform, including lead tracking, referral source follow-up, and client communication workflowsOversee the firm's social media presence and the firm owner's LinkedIn profile, including content scheduling and coordination of referral source outreach and business development activityManage the firm owner's business development calendar, including scheduling of meals, meetings, and professional events with referral sources and prospective clientsMonitor office technology systems, manage vendor relationships, and coordinate with IT support to ensure all hardware and software systems remain operationalAssist with onboarding new staff and attorneys, providing orientation on firm systems, procedures, and software, including Clio and LawmaticsManage office supply inventory and vendor accounts to ensure the office remains fully equipped and operationalQualificationsMinimum three years of administrative experience in a law firm, legal department, or professional services environmentDemonstrated proficiency in billing, invoicing, and collections processes, preferably in a legal contextExperience with practice management software, preferably Clio; CRM platform experience a plusExceptional attention to detail with a track record of accuracy in client data, billing records, and deadline managementStrong written and verbal communication skills with a professional, client-first demeanorProven ability to execute established systems and procedures independently without requiring daily directionHigh comfort level with repetitive, accuracy-dependent tasks and a preference for consistent, structured workProficiency in Microsoft 365, including Outlook, Teams, Word, and ExcelDemonstrated discretion in handling confidential client and matter informationAssociate's degree or higher preferred; equivalent experience considered.Compensation $55,000 - $70,000 yearly About The Frazer Firm, P.A.The Frazer Firm, P.A. is a boutique business law firm in Jupiter, Florida providing business litigation, transactional counsel, and fractional general counsel services to business owners and executives who value clarity, integrity, and strategic thinking.Our standards are high. Our environment is principled, structured, and built on the belief that excellent legal counsel and ethical practice are the same value expressed two different ways.Our mission: Excellence in Counsel. Principled Service. Strategic Protection.Why join The Frazer Firm: A role with real ownership and accountability alongside the firm's founder. Clients who are serious about their businesses and who appreciate precision and follow-through. A structured, systems-driven environment where consistency and accuracy are recognized and rewarded. A firm intentionally built for sustainable excellence, not volume.We are the right fit for professionals who take pride in doing things the right way, every time.