General Manager - LA Silver Lake

SummaryThe General Manager will be expected to lead our team, deliver amazing customer experiences, and keep our café running smoothly. This role is perfect for someone with leadership experience, a love for coffee and people, and strong organizational skills. You'll manage daily operations and overall strategic direction of the cafe, inspire your team, oversee inventory and scheduling, and help drive sales. The La Colombe General Manager possesses a high sense of responsibility, quality, ethics, and integrity.ResponsibilitiesWhat You'll Do:Lead by ExampleInspire, train, and support your team to deliver stellar service and unforgettable coffee experiencesTurn first-time guests into loyal regulars with your warm hospitality and attention to detailContribute ideas to improve the menu and promote employee engagementQuality ControlAssist in managing daily café operations, ensuring high standards of food and beverage preparation, presentation, and serviceEnsure compliance with health and safety regulationsEnsure that all safety protocols are followed even when you are not presentEnsure safety, harassment, injuries or any other issues brought to your attention are reported and addressed immediatelyService with HeartCultivate and create an environment that is passionate about hospitalityEducating baristas so that they are fluent with the La Colombe mission and culture as well as the story of our coffeesBuild relationships with guests by communicating warmly and authenticallySeek opportunities to engage with guestsDeliver timely, professional and knowledgeable serviceExceed guest expectationsBusiness ManagementOversee inventory operations, including ordering, stocking, and merchandisingMaintain optimal inventory levels for all parts of café operationsManage opening and closing procedures, financial reporting, and assist in developing strategies to drive business growthDevelop and maintain a weekly schedule with Café Manager support that is efficient, cost-effective and most importantly, can deploy all Barista's to positions that drive positive Customers experienceYou're Our Ideal Brew If You:Have at least 5 years of leadership experience in food service or retail (bonus points if you've managed a café or coffee shop)Love people as much as you love coffee - you know how to motivate a team and keep the good vibes going, even during the morning rushAre organized, proactive, and a natural multitasker - you're basically the caffeine our team runs onRequirementsExperience in customer service, retail, hospitality where the focus is customer facing (a plus, but not required - we'll train you!)Takes pride in being part of a team and embodies all of our One Dove principles- Kindness, Respect, Deliciousness, Efficiency, and CleanlinessAbility to stand for long periods and lift up to 50 lbsFrequent walking, bending, reaching, and twistingSo, if managing a café sounds more like a passion than a job - and you can handle a little steam - we'd love to meet you!