Chief Operating Officer

Chief Operating Officer (COO) / IntegratorDigital Marketing Agency – Growth, Operations & Scale LeadershipPosition OverviewWe are looking for a true agency operator. This role is responsible for building, scaling, and running the operational engine of a high-growth digital marketing agency. The COO will own execution, accountability, operational infrastructure, delivery systems, client experience, organizational structure, and scalable growth across the business.Location RequirementThis is an in-office leadership role based in Nashville, TNCore ResponsibilityThis individual owns:Day-to-day operationsLeadership accountabilityClient delivery infrastructureOrganizational structureTeam performanceOperational systemsRevenue operationsProcess optimizationKPI managementScalabilityMargin improvementExecution disciplineCross-functional alignmentKey Responsibilities1. Agency Operational Leadership2. Client Delivery & Fulfillment Oversight3. Revenue Operations & Scalability4. Leadership & Accountability5. Systems, Reporting & InfrastructureRequired ExperienceMUST HAVE:Direct digital marketing agency operational leadership experienceExperience scaling and operating an agency environmentExperience managing agency delivery teamsExperience with:Paid media operationsSEO operationsCreative workflowsClient servicesAccount managementRetainer-based business modelsRevenue forecastingAgency staffing and utilization modelsMargin managementOperational systems and workflowsCandidates without agency operating experience will not be considered regardless of general executive background.Ideal Candidate ProfileWe are looking for someone who:Is operationally eliteUnderstands agency economics deeplyHas scaled teams and systems beforeIs execution-oriented, not just strategicCreates structure naturallyCan build operational disciplineUnderstands accountability at a leadership levelIs commercially intelligentCan professionally challenge leadership when necessaryOperates with urgency and ownershipCan create order from chaosKnows how to scale agencies without destroying culture or qualityPreferred Background7–15+ years in agency operations leadershipExperience scaling agencies from growth-stage to mature operationsExperience leading 20–100+ person teamsStrong financial and operational acumenExperience building operational infrastructure from scratch or during scale phasesLeadership ExpectationsThe COO is expected to:Build operational disciplineEliminate chaos and noiseDrive execution relentlesslyEnforce standards consistentlyProtect operational qualityScale infrastructure proactivelyCreate organizational clarityEnsure the business operates professionally at every level