Director, Client Success & Delivery

Intras Cloud Services is on a 10x trajectory — and we're hiring the leader who is going to build, run, and shape the function that gets us there.We're hiring a Director, Client Success & Delivery — a player-coach role that owns the entire client journey, from delivery through long-term relationship, while also helping shape what ICS becomes over the next three years.Three things have to be unmistakable about this role:You OWN the function. You're not inheriting a playbook — you're writing it. Metrics, motion, tooling, hiring plan, the works.You're a PLAYER-COACH. You'll lead a small team and hire it out, but you'll also roll up your sleeves on real engagements and real clients. You should be excited by both.You're a LEADER who shapes the future. You'll sit close to the COO, influence product direction as the voice of our clients, and translate our 10x plan into what Client Success and Delivery actually need to look like.What you'll own:→ The full Client Success and Delivery function — playbooks, motion, metrics, tooling, governance, hiring plan→ Project delivery across our portfolio — own outcomes, lead the engineering delivery teams, drive the hard calls→ The long-term client relationship for our top accounts — through kickoffs, go-lives, renewals, AND the quiet stretches in between→ A formal voice-of-the-client channel into product management — turn what you hear from clients into roadmap input→ Multi-workstream leadership as the business transforms — you wear multiple hats without needing permission to switch→ A small but growing team you'll coach, develop, and hire alongsideWho we're looking for:✓ 7-10+ years in client success, delivery, or services leadership at a cloud services / MSP / IT services firm✓ Real exposure to our industry (cloud, cybersecurity, modern workplace) and credible context in our clients' industries (hospitality and financial services) so you earn trust on day one✓ A track record of building or rebuilding a function — not just running one someone else built✓ Comfortable being the most senior person in the room with a client AND the one writing the QBR deck the night before✓ Self-directed — defines the work, doesn't wait for it. No hand-holding required✓ Genuinely AI-forward in how you operate, not just in how you talk✓ Wants a leadership platform, not a comfortable seatHow we'll measure success:✓ Client retention, renewal, and expansion across our portfolio✓ On-time / on-budget delivery and CSAT✓ A built-out, repeatable Client Success and Delivery motion✓ A team you've hired, coached, and made better✓ Roadmap influence — product decisions that came from your client signal✓ Quantifiable contribution to the 10x planTech stack you'll be delivering around:Microsoft Azure, Entra ID, M365 and Modern Workplace, SharePoint, Intune, cybersecurity tooling (identity, endpoint, and security posture), and the Zoho platform — the real Microsoft-cloud-and-security work mid-market clients actually need.Why ICS, honestly:→ Build the function, don't inherit one. You'll define the playbook, the team, and the bar — and live with the results. Most directors at bigger firms inherit decades of process. Here you write it.→ Direct line to leadership and the strategy. You'll work with the COO, senior engineers, and our clients' decision-makers. Your input shapes where ICS goes — not just how it operates.→ Genuinely AI-forward, not AI-flavored. We use Perplexity for client and industry research, Copilot for analysis and drafting, and Zoho automations to compress the busywork — so your time goes to clients and strategy, not admin.→ Shape the 10x trajectory. We're not asking you to maintain. We're asking you to help us scale.Not a fit if:✗ You need a big-company process to hide behind✗ You don't want to be hands-on — this is a player-coach seat, not a pure leadership one✗ You expect a fully-built playbook, a full team, or a quiet quarter✗ You haven't sat across from a client as the senior voice in the room✗ You want fully-remote — this role is in Dallas, in-officeDallas, TX (in-office) | Full-timeHow to apply:Apply at: https://intrascloudservices.com/about/careersIn your application, skip the cover letter — instead, include a short note about a function (or part of one) you built or rebuilt from scratch: what was broken, what you changed, and what moved as a result. That tells us more than a resume ever will.Referrals very welcome.Details in the attached summary.#Hiring #DirectorJobs #CustomerSuccess #ClientSuccess #Delivery #DallasJobs #CloudServices #ITConsulting #AI #Microsoft365 #IntrasCloudServices