Senior Implementation Consultant
Overview:
In this role you will lead and optimize WorkForce Software implementations for clients, guiding requirements gathering, design, testing, and go-live. You will work with cross-functional teams to ensure on-time, within-budget delivery and high client satisfaction. Expect hands-on education of customers, workshops, data migration, and knowledge transfer to enable successful adoption of WFS products. This position offers a strategic, client-facing opportunity to shape deployments and improve our offerings based on feedback.
Responsibilities:
- Gather and document business requirements from users and stakeholders
- Educate customers on best practices for WFS implementation
- Lead client workshops and demonstrations of Workforce Management software
- Manage projects to meet deadlines and budgets; coordinate workload
- Facilitate team meetings and provide project status updates
- Collaborate with internal teams to ensure successful implementation phases
- Oversee testing of customer requirements and coordinate go-live activities
- Assist with data migration, system setup and go-live readiness
- Provide customer training and ongoing guidance; escalate issues as needed
- Mentor team members and drive process improvements
- Contribute to pre-sales activities including discovery and SOW writing
- Own customer engagement across project phases and ensure quality deliverables
- Travel up to 50% (potential international)
Key requirements:
- 4-6 years of experience in software implementations
- Intermediate to advanced Excel; strong MS Office skills
- Knowledge of waterfall and agile methodologies in services deliverySQL ?/?? ??(?? ??)Experience with packaged software implementations or complex internal apps
- Strong written and verbal communication skills
- Ability to work independently on multiple client-facing engagements
- Technical aptitude and ability to learn quickly
- Familiarity with HR, Payroll, or Workforce Management beneficial
- Ability to manage client expectations and influence at all levels
- Bachelor's degree in related field or equivalent experiencestrong communicationproblem-solvingability to influence at all levelsSQL (basic querying)
- Microsoft Excel (advanced)
- Microsoft Office Suite