Technical Customer Service Representative

Title: Technical Customer Service Representative Duration: 6 Months Contract (temp to per) Location: Morton Grove, IL 60053 Pay Range: $22 – $24/hour on W2 (Without any benefits) Shift: 08 AM– 04:30 PM (Monday – Friday) Core Responsibilities: Receive and accurately process customer orders. Verify and edit customer orders for completeness. Enter orders in LN, eLogia, and ESP-REP systems. Address customer inquiries and resolve issues related to delivery, complaints, and product availability. Maintain an accurate customer order database. Generate inter-departmental inquiries for product availability and expedite requests. Evaluate stock availability against shipping schedules. Perform other duties as assigned by the Customer Service Supervisor or Manager. Qualifications & Skills: 3+ years of customer service experience in a technical product line (B2B preferred). Two years of college or technical schooling, or five years in a technical position. Proficiency in Microsoft Office Experience in an ERP or CRM system, SAP or salesforce preferred Strong customer advocacy skills. Technical aptitude and solid math skills. Ability to work independently and self-motivate. Adaptability to a fast-paced environment. Proficiency in a second language is a plus.