Assistant Community Manager

Company: AREY Group, LLCLocation: Lofts at Mercer Landing ICompany Overview: AREY Group is a dynamic real estate company dedicated to creating vibrant communities. Our properties offer modern, luxurious loft living in convenient, down-town living. Each of our properties exudes a unique, boutique hotel vibe with individual, upscale loft units that redefine urban living. Join us in building communities where residents thrive and where every team member contributes to our success.Why Join Us: At AREY Group, we prioritize our people. We foster a culture of growth, collaboration, and employee engagement. If you’re seeking more than just a job – an opportunity to build a career in a supportive environment – AREY is the place for you. Grow with us as we expand our portfolio and be part of a team committed to excellence and community.Position SummaryThe Assistant Community Manager will help the Community Manager efficiently manage and successfully execute the business plan for the assigned community. The Assistant Community Manager must exercise discretion and judgment pertaining to property management including lease and supervisory leadership to achieve the objectives of the property owner as outlined in the annual budget and Company policy.Essential Duties And ResponsibilitiesThe essential functions include, but are not limited to the following:FinancialReview NSF and returned payment reports dailyCollect, deposit, and post all payments and ancillary income dailyPrepare and send seven-day notices, small balance notices, and returned payment noticesDocument all contact with residents regarding delinquent rent in property management softwareGenerate and provide delinquency reports to the Community Manager and Regional Manager as requestedPrepare and file evictions as directed by the Community Manager and in accordance with Company policy, County and State LawsMaintain consistent communication with attorneys regarding eviction processes and court datesAssist the Community Manager to create purchase orders as necessary in accordance with Company policyComplete move out inspections, ensure Final Move-Out Statements are completed within 72 hours and accurately for all move outs and all notices and distributed in accordance with applicable laws and Company policyMaximize gross rent and minimize vacant and delinquent rent loss in accordance with occupancy standards, property budget, and Company policyTurn over accurate collection files to collection agency promptly when requestedEnsure pre-close and accounting month end processes are completed promptly in accordance with Company policyOther Essential ResponsibilitiesPerform all tasks related to renting lofts including generating traffic, responding to all phone and internet inquires, greeting, giving tours of the community, and qualifying prospective residents. Close the sale. Get leases signed and executed.Prepare and send Move Out Confirmation noticesUpdate availability report, process applications for approvals (i.e., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Maintain full knowledge and understanding of the Emergency Preparedness Plan (“EPP”) for the communityMaintain up-to-date resident information in property management software and resident files in accordance with applicable laws and Company policyPrepare and deliver lease violation letters and resident letters and accurately document in property management softwareMonitor renewals and distribute and follow-up on renewal noticesAssist in coordinating and participating in resident events with residents and vendors, including cleanupInspect community daily including the leasing office, parking lot, vacant and model lofts, buildings, and amenity areas and coordinate with the maintenance staff to ensure community meets all Company safety and quality standardsEnsure all work orders are entered in property management software and follow up on their completionTouch-up clean lofts and pick up trash when necessary and as requestedProvide great customer service by promptly responding to complaints, questions, and requests and take appropriate action to address issuesAct as the on-site manager in the Community Manager’s absence by delegating work, coordinating with maintenance and the leasing staff, and managing the operation of the community in accordance with applicable laws and Company policyProvide on-the-job training to subordinatesEnsure staff always maintains a safe environment for residents and staff including compliance with legal guidelines and Company standards and ensure you are following the Company Safety GuidelinesMaintain and utilize supervisory level knowledge of common property management business practices including Company policy, market data, general accounting processes, reporting systems, and legal compliance including Fair Housing, OSHA, etc.Communicate clearly and effectively with residents via phone, email, and in person regarding rent delinquencies and resolve issues related to resident occupancyModel a high level of customer service to ensure all employees display courteous and helpful attitudes towards residents, co-workers, and all visitors to the communityPractice and promote a team environment. Assist with Community Manager duties as directed or in his/her absenceMust have mode of communication at home and respond in cases of emergencyMust be available for weekend, holiday, and evening workMust be willing to be assigned to other communities as neededTravel and overnight stays are limited but may be requiredOther duties as assignedKNOWLEDGE, SKILLS AND ABILITIES:Above average telephone and communication skills including the ability to read, write, and comprehend the English language at a fluent and professional levelStrong communication skills paired with the ability to train and coach staffStrong analytical, problem-solving skillsAttention to detail and exceptional follow throughAbility to multi-task in a fast-paced, ever-changing environmentAbility to walk the community (both indoor and outdoor areas) extensively several times each dayProficiency with standard office equipment including computers, iPads and tablets, MSOffice suite (Excel, Word, Outlook), calculators, fax machines, and electronic check scannersProficiency in standard accounting language and processesProficiency in multifamily financial and operational language and processesProficiency in math with skills included but not limited to the ability to calculate pro-rations, bank deposits, time keeping records, etc.Must possess and maintain a valid driver’s license and adequate car insuranceMust have reliable transportationOneSite/RealPage experience preferredMust always maintain a professional appearance and demeanorEducation And ExperienceHigh school diploma level of education required, College degree preferred and/or certifications a plus.2+ years of property management experience preferredApplication Process: If you are passionate about property management and eager to contribute to a growing company committed to excellence, please submit your resume. We look forward to hearing from you!Benefits:Salary is $20 to $22 hourly, based on experience.Bonus And Incentive Plans Are Additional Potential Benefits.Health, vision, and dental plans available, 1st day of next month after hire.$25k Life Insurance provided by the company.STD/LTD/Accident insurance offered.12 paid holidays1 Floating holiday1 Birthday holiday15 paid time off days accrued throughout the year.AREY Group is an Equal Opportunity Employer.This job posting highlights the key responsibilities, qualifications, and company culture that make AREY Group an attractive place to work. It emphasizes the opportunity for career growth and the importance of fostering a supportive and engaging workplace environment.WORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment.PHYSICAL DEMANDS AND WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift not more than 25 pounds. Specific vision abilities required by this position includeclose vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.Other DutiesThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.