Technology Meeting Engineer

Technology Meeting EngineerCooley is seeking a Meeting Engineer to join the technology team.Position summary: The Technology Meeting Engineer is responsible for the firm's strategy, governance, support, and lifecycle management of the firm's Zoom platform and global meeting services. This role ensures reliable, secure, and high-quality meeting experiences across all offices by designing scalable Zoom architectures, establishing operational standards, and leading global meeting support operations. The Technology Meeting Engineer oversees the design, configuration, and lifecycle management of Zoom Rooms, Zoom Webinars, Zoom Phone integrations, and related AV technologies. The role partners closely with Audio Visual, Network, Security, and Office Technology Managers to ensure collaboration technologies are standardized, secured, optimized, and consistently supported across the firm. They are responsible for platform architecture, operational governance, user support strategies, and vendor coordination. This position also leads the meeting support teams responsible for assisting attorneys and staff with high-profile meetings, firmwide events, executive-level conferencing, and ensures seamless meeting delivery. Specific duties and responsibilities include, but are not limited to, the following:Position responsibilities:CORE AV / Collaboration Platform Architecture:Design and maintain the firmwide Zoom architecture, including Zoom Rooms, Zoom Meetings, Zoom Webinars, and platform integrationsDefine global standards for meeting configurations, room profiles, licensing models, and platform governanceEnsure consistent deployment standards for Zoom-enabled meeting spaces across officesOversee lifecycle management, upgrades, and refresh strategies for Zoom platform componentsDevelop documentation for system configurations, security settings, and operational proceduresMeeting Support Operations:Lead the meeting support team responsible for real-time meeting assistance and troubleshootingDevelop support protocols for executive meetings, client events, webinars, and large-scale firmwide broadcastsCoordinate coverage across time zones to ensure 24/7 meeting support readinessDefine escalation procedures and incident response workflows for meeting disruptionsEnforce service level consistency and deliver exceptional meeting experiencesVendor & Platform Management:Serve as primary liaison with Zoom and related collaboration vendorsManage platform upgrades, new feature evaluations and rollouts, and service enhancementsEvaluate new collaboration tools and integrations that enhance meeting experiencesMonitor vendor performance, licensing utilization, and platform health metricsCollaboration with Office Technology Managers (OTM):Partner with OTMs on conference room deployments and Zoom Room integrationsProvide architectural guidance for meeting technology deployments in new offices or redesigned conference roomsSupport OTMs with escalated Zoom troubleshooting and root cause analysisDeliver knowledge transfer, training, and operational documentation to local office technology teamsTechnical Operations:Oversee day-to-day health and performance of the firm's Zoom environmentManage platform configurations, policies, security settings, and user provisioningCoordinate troubleshooting of escalated conferencing issues across AV, network, and infrastructure teamsMonitor system performance, adoption metrics, and usage trendsSecurity & Compliance:Ensure all Zoom configurations adhere to firm security policies and governance standardsCoordinate with the Security team on encryption, authentication, and access control measuresTraining & User Experience:Define and drive firmwide AV and collaboration training strategy in partnership with Learning & Adoption and training teamsServe as the subject matter expert (SME) for AV, Zoom Rooms, and collaboration technologies,establishingbest practices, standards, and training content frameworksPartner with Learning & Adoption to enable scalable training delivery, ensuring consistent and high-quality end-user education across officesDevelop core training materials, playbooks, and standards whileleveragingtraining teams to execute firmwidedeliveryEnsuretraining programs align with AV standards, user experience goals, and technology adoption objectivesContinuously improve user experience and meeting qualitythrough feedback, analytics, and training effectivenessAll other duties as assigned or requiredSkills and experience:Required:After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applicationsAbility to work extended and/or weekend hours, as requiredAbility to travel, as required4+ years directly applicable experience (e.g., managing enterprise collaboration platforms or conferencing environments). Senior candidates considered with 5+ years applicable experience.Experience designing and managing Zoom enterprise environmentsStrong understanding of Zoom Rooms, Webinars, and enterprise collaboration ecosystemsExperience supporting executive-level meetings and high-visibility eventsStrong troubleshooting, documentation, and platform governance skillsAbility to coordinate support across multiple offices and time zonesPreferred:Bachelor's degreeExperience working in professional services or law firm environmentExperience integrating Zoom with AV platforms (Crestron, QSC, DTEN, etc.)Knowledge of conferencing technologies, networking fundamentals, and AV-over-IP environmentsCompetencies:Excellent communication (verbal and written) skillsStrong cross-team collaboration skillsStrong project management and operational leadership abilitiesProactive, organized, and customer-service focusedEntrepreneurial by natureExcellent attention to detailExceptional interpersonal and communication skills with ability to facilitate and solve problemsAbility to organize, prioritize and coordinate multiple activities often under tight timelinesAbility to drive projects to completion and achieve goalsStrong judgmentTeam-player with collaborative spiritUnwavering ability to handle and maintain confidentiality regarding firm information, projects,client dataHigh level of professionalism at all timesProactive, analytical mindsetEffective presentation skillsCooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices.EOE.The expected annual pay range for this position with a full-time schedule is $115,000 - $160,000. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate.We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.