IT Infrastructure Leader with Law Firm Experience

Shape the future of technology at a leading professional services firm.We're seeking a dynamic and strategic Director of IT Operations to lead and elevate our firm's technology landscape. This is a high-impact leadership role where you'll drive innovation, operational excellence, and secure, seamless IT services across multiple offices.If you thrive at the intersection of strategy, leadership, and hands-on execution , and have experience in a law firm or Big 4 environment , this is your opportunity to make a meaningful impact.= What You'll DoAs a key technology leader, you will:Lead IT Operations ExcellenceOversee Service Desk operations and ticketing workflows, ensuring fast, reliable support and consistent SLA performance.Own the End-User ExperienceManage enterprise-wide device programs (laptops, desktops, mobile), leveraging modern tools like MDM, MAM, and RMM to deliver a seamless user experience.Drive Infrastructure & Cloud StrategyProvide strategic direction for on-prem and cloud environments, including servers, networks, and platforms such as Azure and AWS.Champion Modern Workplace ToolsOptimize collaboration and productivity platforms, including Microsoft 365, Teams, and document management systems.Implement Best-in-Class IT ProcessesLead incident, problem, and change management using ITIL best practices to ensure stability and continuous improvement.Partner on Security & ComplianceWork closely with cybersecurity teams to support risk management, compliance, and data protection initiatives.Deliver Measurable ImpactEstablish metrics, reporting, and governance frameworks to continuously improve IT performance and efficiency.Inspire and Lead TeamsMentor and manage IT professionals, fostering a culture of accountability, innovation, and service excellence.What You BringProven experience in IT operations leadership (10+ years) with increasing responsibilityLaw firm or Big 4 / professional services experience (required)Deep expertise in:IT service management (ITSM) and ITIL frameworksEnterprise infrastructure and cloud technologiesEndpoint and device managementCollaboration platforms like Microsoft 365 and TeamsStrong leadership, communication, and stakeholder management skillsAbility to balance strategic vision with hands-on executionEducation & Certifications:Bachelor's degree in IT, Computer Science, or related fieldAdvanced certifications such as ITIL, PMP, or CISSP are a plusWhy Join Us?Make an Impact: Play a pivotal role in shaping firm-wide technology strategyLead Transformation: Drive modernization and continuous improvement initiativesCollaborate at the Highest Levels: Partner with leadership across the organizationGrow Your Career: Take ownership of a critical function in a respected professional services environmentIf you're ready to lead, innovate, and elevate IT operations in a fast-paced, client-focused organization, we'd love to hear from you.