Senior Project Manager

Embark on a Journey That Makes a Difference.At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We’re not just in the business of protection—we’re in the business of adventure and peace of mind. Whether it’s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we’re there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.Set Sail on a Career Path to Success.Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:Diversity, Equity, and Inclusion (DEI) CommitteeCareer pathing and Individual Development PlansInternal training and intern opportunitiesWomen in Business Mentorship ProgramEmployee awards and recognitionEducation and professional development assistance programPassport to Perks Includes:Generous Employer contribution for health, dental, and vision insurancePaid Maternity and Paternity LeaveScholarship Program for Employee DependentsCompany match on 401kEmployee Assistance Program (EAP)Company paid short-term and long-term disability insuranceCompany paid life insuranceVoluntary Pet InsuranceVoluntary Legal BenefitDiscounts on travel insuranceTime off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)Your Role on the Expedition:This position is responsible for planning and leading projects that support the annual strategic plan for GGA. This role requires analysis of complex business problems to be solved through automated systems and process improvement. The position is assigned to new business process and business process improvement projects that align with business/functional goals and strategies. This position reports to the VP, PMO and Strategic Programs.Chart Your Course:Lead delivery of complex, business-critical initiatives with executive-level reporting and SteerCo engagement.Represent PMO governance standards across gate reviews and decision forums.Manage end-to-end delivery of strategic, regulatory, and technology initiatives involving US and global stakeholders.Coordinate cross-functional execution with business, IT, and vendors, including large-scale testing and migration activities.Oversee initiatives spanning new technologies and assets / applications used with US or other geographiesDefine and implement structured approaches within Business and IT transformation and legacy system decommissioning.Manage scope, schedule, budget, risks, dependencies, and change across a shifting portfolio.Apply PMBOK and PMO standards throughout the project lifecycle.Deliver concise executive communications, dashboards, and status reporting.Lead governance, project, and delivery forums; conduct post-implementation reviews.Technical and Business AcumenManage financial and non-financial resources across concurrent initiatives.Ensure delivery aligns with business objectives, regulatory requirements, and strategic priorities.Supervision, Teamwork and CollaborationLead cross-functional teams and partners across multiple initiatives.Drive accountability, resolve issues, and manage stakeholder alignment.Coach and support delivery resources while building strong business and IT relationshipsYour Ticket to Success:Technically competent with various software programs including Microsoft Project and Microsoft Office Suite (Excel, Word, PowerPoint, Access, and Outlook), Sharepoint, TeamsMinimum of 8 years' work experience in a project management or related capacity, including all aspects of process development and executionEducation/Certifications:High School Diploma or Equivalent (GED) required.Bachelor’s Degree required.PMP / Agile or Scrum Certification required.Preferred:Lean Six Sigma or Other Process Management CertificationTravel Requirements: Ability to travel up to 10% - 20% of the time.Position Coordinates:This is an Hybrid role based out of our San Diego, CA office.Time for Take-off:While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.One team. Every destination.Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here.Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.Iris, Powered by Generali: identity and digital protection solution. Learn more here.Explore new horizons – apply today!Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.