Technical Services Engineer, 2nd Shift

MongoDB Technical Services Engineers rely on exceptional problem‑solving and customer‑service skills to advise customers and solve complex MongoDB problems. They are experts in the entire MongoDB ecosystem — database server, drivers, cloud, and infrastructure, including services such as Atlas (database as a service) and Cloud Manager (automation, backup, monitoring). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates based in Hawaii or near one of our West Coast offices for our hybrid or remote working models. The FedRAMP program requires that anyone accessing customer data inside the Authorization Boundary be a US Citizen on US soil. This posting is for Second Shift, 12 pm–9 pm PST. After an initial 6–9 months of ramping, team members transition to a permanent Wednesday‑through‑Sunday work week to provide weekend coverage. Saturdays and Sundays are fully online workdays and not an on‑call shift. Certain events throughout the year will require volunteering for coverage outside normal workdays or hours. Cool things you’ll do You will work alongside our largest customers, solving complex issues and responding to questions on architecture, performance, recovery, security, and everything in between. You will be an expert resource on standard methodologies for running MongoDB at scale, and an advocate for customers’ needs, working with product management and development teams on their behalf. You will contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics, and mentor and ramp new team members while building knowledge of new product lines within the MongoDB ecosystem. What you need Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting Understanding of networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.) Storage engineering experience, including NAS, SAN, SSD, multi‑pathing, and caching Experience building and maintaining complex mission‑critical production database systems Basic coding/scripting ability in one or more languages (Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, etc.) Broad awareness of customer workloads and use cases, including performance, availability, and scalability Experience analyzing issues holistically, from the application tier through the database, down to the storage Genuine desire to help people Ability to think on your feet, remain calm under pressure, and solve problems in real‑time Desire and ability to rapidly learn a wide variety of new technical skills Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help Bonus Points Experience managing large‑scale databases (e.g., RDBMS, NoSQL) Experience with authentication systems such as LDAP, Kerberos, AD Experience using or managing MongoDB Experience using distributed version control systems, particularly Git Experience with any cloud services stack such as AWS, Azure or GCP Experience with Kubernetes or other orchestration systems using vendor‑specific Enterprise operators Special Requirements Be a US Citizen Success Measures Within 3 months: gain a deep understanding of MongoDB and complete New‑Hire Training Within 6 months: be comfortable working frontline with customers and complete the MongoDB Certified DBA Associate exam Within 12 months: become a technical specialist within MongoDB and help peer engineers with advanced diagnostics, and be encouraged to handle technical escalations independently Benefits Equity Participation in the employee stock purchase program Flexible paid time off 20 weeks fully‑paid gender‑neutral parental leave Fertility and adoption assistance 401(k) plan Mental health counseling Access to transgender‑inclusive health insurance coverage Health benefits offerings MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Req ID: 1273373875 MongoDB’s base salary range for this role in the U.S. is: $90,000–$176,000 USD #J-18808-Ljbffr