Automotive Service Advisor

Wes Finch Auto Plaza is looking for a Service Advisor to join our team! The Finch family has had our dealership in Grinnell since 1977! Automotive Service Advisor Responsibilities: Greeting customers and acting as their liaison between them and their service technician. Consulting with mechanics regarding necessary repair options. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Managing and overseeing the dealership's workflow and schedule. Calling customers to advise them about service changes or car pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Providing ultimate customer satisfaction. Automotive Service Advisor Requirements: Excellent customer service, interpersonal, and communication skills. Strong organizational, decision making, and problem-solving skills. The ability to communicate with mechanics, customers, and management. A Team and company attitude to deliver exceptional work to our customers. Ability to upsell clients on needed repairs and maintenance to optimize dealer revenues - this is a sales position! Strong customer focus including negotiation and dispute resolution skills are very important. Proficiency with industry-specific software. A strong understanding of automotive technology and the automotive industry. An associate's degree in mechanics or a related field may be advantageous. Experience in the automotive field may be advantageous. Experience is preferred but not required. Benefits: Strong organizational, decision making, and problem-solving skills. Health, dental, vision insurance 401k Matching program Paid time off Paid training Holiday events/parties Uniform is supplied Paid vacation Job Type: Full-time Pay: $50,000.00 - $80,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance Shift: Day shift License/Certification: Driver's License (Required) Work Location: In person