Program Manager

Program Manager This is an amazing opportunity to obtain a leadership position with a super fun, fast-paced, high growth youth sports company that is having a positive impact on our community. The Program Manager is a full-time position with a competitive starting salary ($55,000-$60,000), bonus opportunities, company sponsored 401k matching plan and paid vacation and paid federal holidays.About the Program Manager Position The Program Manager is responsible for the coordination and implementation of activities associated with running our youth sports leagues, clinics and camps in our four territories; Loudoun County, Central/Northern Fairfax County, Arlington/D.C. & Howard/Montgomery County Maryland. The position will mainly operate remotely with some travel throughout our territories to visit venues, market the programs, build relationships and meet with partners.Primary Responsibilities Staff Development and Recruitment:Cultivation of former staff through strategic engagement and re-hiring of experienced personnelPromotion and growth pathways: Managing staff advancement from one position to anotherRecruiting and hiring new part-time staff across all field positionsDevelopment and implementation of comprehensive training programs for all staffQuality Oversight:Direct supervision of Senior Site Managers, Site Managers, Sport Coordinators, and Instructors/OfficialsImplementation of quality standards through Senior Site Manager assessment programsWeekend quality control monitoring and supportCustomer Relations:Follow-up with parents, volunteer coaches, and participants from programsNPS (Net Promoter Score) monitoring and improvement initiativesParent Coach Training & Cultivation:Implement continuous coach resource training and education.Host weekly office hours for parent coach support.Additional duties as organization needs require:PPC phone calls in collaboration with the Admin AssistantAssist in coach recruitment initiatives by conducting phone calls to Volunteers during the initial process and to all members in the final phase of coach recruitment.Requirements and Qualifications Excellent attention to detail, pattern identification and motivated to create processes that optimize and improve the way things are doneFamiliarity with Howard County & Montgomery County MD and/or Arlington/D.C. is preferredAssociates or Bachelors Degree in Sport Management or a related fieldStrong interpersonal skills and ability to communicate with all stakeholdersSelf-motivated, works efficiently and meets reasonable deadlinesAble to multitask, prioritize, and manage time effectivelyEnjoys a challenging, high energy and dynamic environmentAble to make professional decisions in a fast-paced environment and own resultsExcellent verbal and written communication skillsCapable in both a leadership and team-player role to get the job doneHas experience playing sports and understands its potential to have a positive impact on the community if implemented correctlyProficiency in Google Suite, Gmail, Google Drive, etcWork Week: avg 40 hours General schedule (off season): Monday – Friday; 9am-5pm (subject to flexibility as other opportunities arise) General schedule (in-season): Thursday, Friday, & Monday; 9am-4pm; Saturday/Sunday 8-6pm hours during season (Time Slots are subject to change based on season) Job Type: Full-time Salary: $55,000.00 - $60,000.00 per yearBenefits Full-time employees are eligible for the following company benefits:Opportunity to earn annual bonus contingent on individual and organizational performance and attainment of goals401k – i9 Sports will match employee contributions up to 4% of annual salary11 days / 88 hours paid vacation per year, which is accrued at the rate of 2.3 hours per pay period.10 paid holidays per year3 paid sick days per yearFlex time during weekdays if working on weekends during season.2 weeks paid paternity/maternity leaveFlexible work from home options available.Compensation: $60,000.00 per yearWith over 3.5 million registrations in communities across the country, i9 Sports is the nation's largest multi-sport provider focused solely on high-quality, community-based youth sports programs. We offer youth sports leagues, camps and clinics for kids ages 3 and up in today's most popular sports such as: flag football, soccer, basketball, baseball, and volleyball. To achieve our mission of helping kids succeed in life through sports, i9 Sports provides a youth sports experience unlike any other, teaching the importance of good sportsmanship on the field and in life. We are committed to providing age-appropriate instruction, making sports fun for kids, and convenient for today's busy families. To us, it's The Way Youth Sports Should Be.Our territories are located in Central/Northern Fairfax County VA, Loudoun County VA, Arlington VA, Northwest D.C, and Howard County/Silver Spring MD.Each franchised location is independently owned and operated and is solely and exclusively responsible for determining local hiring decisions, compensation, benefits, and other terms of employment.