Remote Collections Account Representative

About Our Client:The organization operates within the financial services industry, focusing on assisting consumers facing financial challenges. It aims to provide solutions that help individuals manage and resolve their financial difficulties, emphasizing customer support and effective problem-solving.About the Opportunity:The Remote Collections Account Representative role is designed to engage with consumers to assess their financial situations and offer appropriate payment solutions. This position plays a key role in supporting clients through negotiation and communication, contributing to the organization’s ability to manage collections while maintaining compliance and high-quality interactions.Responsibilities:Handle inbound and outbound calls with empathy and confidenceAnalyze financial situations and provide tailored solutionsNegotiate payment plans, settlements, and full repaymentsMaintain quality standards and FDCPA complianceKeep accurate records and collaborate with team leadsParticipate actively on camera during work shiftsRequirements:High school diploma or GEDStrong communication skills, clear and professionalCritical thinking and active listening abilitiesBasic math proficiency, including working with percentagesExperience in collections, sales, or call centers is a plusBasic computer skills and reliable high-speed internetReside in the greater Jacksonville, FL area and able to work remotelyPay Range and Compensation Package:$16-18 per hour depending on collections experienceHourly rate increase after training completionPerformance-based monthly bonus opportunitiesBenefits & Perks:Medical, Dental, and Vision insurance401(k) retirement planVacation and sick time accrual starting immediatelyEight paid holidaysFull remote work with equipment providedCareer development and promotion potentialEqual Opportunity Statement:Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.